Manal Malik

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Operations & Transactions Coordinator

BridgeWay Homes

Feb 2025 - Current (1 year 5 months)

Serve as the primary liaisonbetweentitle companies, agents, and property managers to ensure smooth andtimely closings. Maintain clear, professional, and consistent communicationwith all stakeholders to keep transactions ontrack. Track and manage closingtimelines in collaborationwith executive leadership, ensuring real-time updates for multiple transactions each month. Ensure accurate entry, organization, and maintenance of transaction records in HubSpot for seamless real estate operations. Collect, upload, and securely store all closing documents, ensuring accessibility and compliance. Gather and organize insurance declarations for closed properties, ensuring all required documentation is complete and properly filed. Schedule and oversee pr

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E-commerce Assistant Manager

Silhouette by Aleena Waqar

Jul 2023 - Sep 2023 (3 months)

Processed and manage customer orders efficiently, ensuring accurate data entry and timely fulfillment to meet delivery deadlines on PostEx. Handled customer returns and exchanges, processing them promptly and updating inventory accordingly to maintain accurate stock levels. Collaborated with warehouse and logistics teams to streamline shipping processes, ensuring products are delivered on time and in perfect condition. Communicated with customers to provide updates on their orders, handle any issues, and deliver exceptional post-sale support. Managed social media accounts by creating engaging posts, stories and challenges for Instagram.

Business Operations Coordinator

ReminderMedia

Feb 2023 - Dec 2024 (1 year 11 months)

Process, clean, andupload client lists into the CRM, ensuringseamless integration and accurate records. Manage financial billingprocesses and maintain accountingrecords to support organizational efficiency. Schedule and coordinatewebinars, includingroster management to enhance client engagement. Compile and manage quarterlyreports for customers, adheringto deadlines and qualitystandards. Facilitate the sign-up and enrollment of newclients invarious companyproducts, ensuringsmoothtransitions and compliancewith contracts. Continuouslyupdate client informationto maintain data integrityand support operational needs. Develop and implement standard operatingprocedures to streamlineworkflows and enhance team productivity. Monitor and report onkeyp

Executive Client Relations

edge

Feb 2023 - Dec 2024 (1 year 11 months)

Lead client engagements, ensuring alignment with business objectives. Support and nurture relationships with high-profile US-based clients. Manage client accounts, ensuring deadlines, service quality, and seamless delivery. Act as a senior point of contact, handling escalations and resolving complex client issues. Collaborate with sales, marketing, and operations teams to exceed client expectations. Oversee day-to-day client communications, ensuring timely service delivery and issue resolution. Identify client needs and propose tailored solutions to support business growth. Escalate critical concerns while independently resolving minor client issues.

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Assessment Data Analyst

Fueling Brains

May 2021 - Feb 2023 (1 year 10 months)

Created quality assurance reports and conducted data analyses to enhance business performance. Identified relevant data types for improved analytics and compiled source data for entry. Maintained master datasets and managed multiple districts to ensure timely deliverables. Conducted assessments with educators on executive functions in early childhood education. Enhanced and updated existing reports and analytical applications. Ensured organized data through consistent database updates.

Intern

Pakistan International Airlines

Jul 2019 - Sep 2019 (3 months)

Configured network systems and analyzed database requirements, creating a long-term strategy to enhance data management and scalability. Recorded customer interactions in the company's CRM, maintaining an accurate and up-to-date client history to support seamless service. Developed dynamic spreadsheets using various software tools, applying advanced formulas and features to improve data analysis and reporting. Worked with internal teams to coordinate and monitor both scheduled and unexpected tasks, ensuring timely project completion and issue resolution.

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