Ma. Marchen Batino

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Assistant Project Manager

Data Fleet

Mar 2025 - Jul 2025 (5 months)

• Assist in project planning and scheduling, ensuring timelines, deliverables, and resources are clearly outlines and maintained. • Coordinate communication between team members, stakeholders, and clients to ensure alignment and clarity. • Maintain and update project documentation, including meeting notes, status reports, and schedules. • Track project progress and help ensure that milestones are met on time and within budget. • Assist in processing invoices and purchase orders.

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Team Leader

eXp Realty, LLC USA

Jul 2023 - Sep 2024 (1 year 3 months)

• Managed to motivate and meet the metrics of the following agents. • Oversee day-to-day operation. Delegate & monitor tasks / performance with set deadlines without compromising quality of delivery. • Handled a team that consists of (12) twelve people. • Updating/Changing Realtor's account information on VersaPay. • Updating /Changing Realtor's MLS information on Enterprise. • Updating Realtor's kvCore information.

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Account Manager

RingCentral – Acquire Asia Pacific Philippines, Inc.

Jun 2021 - May 2023 (2 years)

• Operating as the lead point of contact for any and all matters specific to the customer accounts. • Overseeing customer account management, including negotiating contracts and agreements to maximize profit. • Answer customer queries and identify new business opportunities among existing customers. • Build and maintain strong, long-lasting client relationships. • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

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Customer Service Executive –

Concentrix –

Apr 2018 - Jun 2021 (3 years 3 months)

• Responsible in assisting members to activate their emergency services. • Handles billing concerns. • Handles retention.

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Customer Service Representative

SITEL PHILIPPINES

Oct 2015 - Oct 2016 (1 year 1 month)

• Dealing with passenger enquiries about flight departures and arrivals. Assisting in booking passengers with special needs and unaccompanied children. Informing passengers of the specifications on luggage restrictions as well as seat assignments.

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Senior Financial Advisor – Auto Finance

JP Morgan Chase Bank, N.A.

May 2008 - Apr 2009 (1 year)

• Assisted clients to make informed decisions. Maintained quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.

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Assistant Manager for Operations - UK Accounts

HSBC Electronic Data Processing (Philippines), Inc.

Feb 2006 - May 2008 (2 years 4 months)

• Handled a team that consists of (16) sixteen people. Managed to motivate and meet the metrics of the following agents. Assisted in the implementation of the Group compliance policy locally by containing compliance risk in liaison with Global Compliance Officer or Local Compliance Officer ensuring adequate compliance resources and training, fostering, a compliance culture and optimizing relations with regulators; Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators; Awareness of Operational Risk associated with the role, in compliance to SOX (Sarbanes-Oxley Requirements) for

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Senior Processing Executive – UK Accounts

Jul 2005 - Feb 2006 (8 months)

• Provided customer and client feedback to further develop standards. Adhered strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events. Completed other related duties as assigned.

Ma. Marchen Batino

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