M
Maria Lucia Serrano Jiménez
About
Detail
Ingeniera Industrial
Departamento de Santander, Colombia
Résumé
Jobs
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Onboarding Specialist public Remote experiencesolvoglobalSep 2023 - Current (2 years 11 months)• Coordinate and manage the executive calendar, ensuring timely scheduling of internal and external meetings. • Monitor and prioritize incoming emails, responding accordingly to ensure smooth daily operations. • Draft and edit communications, emails, and internal documents to support client and team alignment. • Maintain proactive communication with vendors and suppliers, fostering strong relationships and seamless collaboration. • Design and execute structured onboarding programs, ensuring a smooth transition and high client satisfaction. • Track and analyze key performance indicators (KPIs) to identify opportunities for continuous improvement. • Serve as the primary point of contact for clients during the onboarding phase, resolving issue- PKey Account ManagerPhenix Salon Suites BicoastalJul 2022 - Sep 2023 (1 year 3 months)• Led the Customer Service team and analyzed client data to identify trends, patterns, and opportunities for operational improvement. • Acted as the primary liaison between the company and its clients, ensuring timely responses, effective communication, and long-term relationship building. • Resolved complaints, queries, and requests (CQRs) in compliance with defined Service Level Agreements (SLAs), improving overall customer experience and satisfaction. • Created and delivered periodic performance reports with insights and strategic recommendations to drive business decisions. • Partnered with Marketing and Sales teams to align initiatives with client needs and organizational goals. • Designed and implemented continuous improvement process
- CAdministrative assistantCDI Fundacion RomelioJun 2017 - Nov 2018 (1 year 6 months)• Supported project planning and documentation efforts to strengthen the foundation’s self- sustainability strategy and secure public contracts. • Collected and analyzed financial data to assist in the preparation of detailed reports for informed decision-making. • Coordinated and prepared documentation for external audits, ensuring full compliance with legal and regulatory requirements. • Processed invoices, tracked payments, and performed account reconciliations to maintain accurate financial records. • Maintained organized filing systems for administrative and financial documents. • Assisted leadership with scheduling, meeting coordination, and follow-up communications. • Collaborated with multidisciplinary teams to streamline daily oper
- CSummer JobCDI Fundacion RomelioNov 2013 - May 2017 (3 years 7 months)Volunteering in various roles at the administrative and operational headquarters, participating in different projects.
Education
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- BBusiness Process Integration With SAP ERPJan 2019 - Jan 2020 (1 year 1 month)