Mallory Heidle

Remote Customer Service Agent

Confidential company

Mar 2024 - Jun 2025 (1 year 4 months)

• Provided exceptional remote customer service and technical support to a high volume of clients via phone, email, and chat. • Resolved complex customer inquiries, troubleshooting issues and escalating as necessary to ensure timely resolution and satisfaction. • Maintained strict confidentiality of sensitive customer and company data, adhering to all privacy protocols.

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TeamLeader

Circle K,

Mar 2022 - Feb 2024 (2 years)

• Mentored and coached team members on effective communication and conflict resolution, improving team performance and customer satisfaction. • Trained new hires on company policies and best practices, ensuring consistent delivery of excellent customer service.

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Shift Leader

Rumpy's Bakery & Deli,

Sep 2020 - Nov 2021 (1 year 3 months)

• Managed daily opening and closing procedures, ensuring accurate shift-change logs and reconciliation of daily sales. • Processed customer payments accurately using POS systems, handling an average of transactions per shift. • Supervised cashiers, enhancing customer service levels and ensuring accurate transaction balancing.

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Insurance Receptionist

CertFocus,

Jan 2019 - Aug 2019 (8 months)

• Managed high-volume multi-line phone system, efficiently directing calls to appropriate departments and maintaining professional client interactions. • Streamlined mail sorting and distribution processes, ensuring timely routing and transportation of critical documents. • Provided comprehensive administrative and clerical support to management and staff, enhancing operational efficiency.

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-Assistant Operations Manager/Co-Owner

Riddler Trucking LLC,

Aug 2016 - Jan 2019 (2 years 6 months)

• Managed administrative functions for a small business, including payroll processing and performance tracking for 4 employees. • Ensured precise adherence to State and Federal trucking regulations, maintaining compliance and operational integrity. • Supported day-to-day operations by identifying and procuring necessary resources for staff, optimizing workflow efficiency.

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Medical Front Office Receptionist

The Women's Healthcare Group,

Aug 2014 - May 2016 (1 year 10 months)

• Managed patient check-in/out processes, accurately updating demographic and insurance information in EMR systems. • Coordinated complex patient scheduling and payment processing, ensuring seamless flow for 75 daily appointments and accurate billing. • Operated multi-line phone system, pleasantly greeting and assisting patients daily with inquiries and scheduling.

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Personal Care Attendant

Focus Healthcare Solutions,

Feb 2013 - May 2014 (1 year 4 months)

• Maintained high quality of care for clients, ensuring all needs were met according to care plans. • Accurately charted observations and activities, promptly reporting pertinent changes in client conditions to nursing staff.

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Marketing Director/Customer Service

Clean-Air Technologies,

Jun 2012 - Jan 2013 (8 months)

• Handled all inbound and outbound calls, ensuring customer satisfaction. • Scheduled all demonstrations for nearly 25 sales associates. • Consistently following up with customers and employees to offer any assistance available.

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Personal Assistant

The Estate of Harvey F. Renee,

Jul 2011 - Jan 2013 (1 year 7 months)

• Assist Power of Attorney with Important phone calls and paperwork for the estate. • Scheduling and transportation provided for personal and medical appointments. • Completed all shopping and household day to day requirements in a timely and orderly fashion.

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Regional Operations Manager

Parmida Home Concept,

Aug 2010 - Jul 2011 (1 year)

• Traveled nationwide to new store locations to set-up and be ready for The Grand Opening. • Received merchandise and examined for damage, noting to driver and returning product. • Created an organizational system for backstock, trained new hires on this system.

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Mallory Heidle

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Behavioral traits