Malena Rosas

Audiovisual Production Intern

UNTREF Media

Aug 2025 - Oct 2025 (3 months)

Coordinated the production workflow for a live sports streaming program, supporting planning, guest coordination, technical operations, and live execution. Contributed to script development, on-screen graphics (lower thirds), AI-generated visual assets for live segments, camera operation, and art direction proposals. Reorganized and standardized production documentation to improve accessibility and support the technical team during live broadcasts.

Content Specialist

Wirestock

Jun 2025 - Feb 2026 (9 months)

Managed the evaluation and classification of visual content, ensuring copyright and intellectual property compliance. Optimized metadata and descriptive content following SEO principles to improve discoverability and catalog organization. Contributed to the training of generative AI image models by applying principles of visual composition, editorial judgment, and structured annotations.

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Creative Content Developer

MemoriaStudio

Mar 2025

Developed high-volume content strategies, scripts, titles, and descriptions for YouTube creators. Generated over 100 YouTube Shorts concepts per week while researching trends, audience behavior, and SEO opportunities. Integrated AI tools into the creative workflow to accelerate ideation and scripting.

Customer Experience Specialist

CookUnity

Apr 2024 - Dec 2024 (9 months)

Delivered customer support via chat and email for a U.S.-based subscription service, resolving technical, operational, and product-related issues while handling up to four simultaneous conversations. Collaborated with Operations and Logistics teams to improve the customer experience, analyzed Tableau metrics and customer feedback to identify trends, and supported Marketing in optimizing email campaigns based on customer insights.

Customer Excellence Agent

Koban

Sep 2022 - Dec 2022 (4 months)

Onboarded and supported VIP clients while maintaining reports that informed operational decisions and improved customer satisfaction.

Junior Data Analyst

Cognizant

Jun 2022 - Aug 2022 (3 months)

Managed GDPR-related user privacy requests, identified recurring issues through data analysis, and documented preventive best practices to improve operational efficiency.

Captain & Customer Support Agent

Swvl

Jan 2022 - May 2022 (5 months)

Provided real-time operational support to passengers and drivers through phone and chat. Conducted User Acceptance Testing (UAT) for mobile app updates, identifying operational issues before release. Led the translation and adaptation of LATAM Customer & Captain Care SOPs, onboarded and trained new team members, and collaborated with cross-functional teams to improve operational workflows.

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Administrative

Antonella Tours

Mar 2018 - Feb 2020 (2 years)

Processed invoices and managed payments. Supported management and accounting teams in administrative and financial operations (B2B).

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Malena Rosas

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