Makusa Elizabeth

Dynamic and results-driven Communication and Operations Practitioner with a strong background in
customer service, marketing, and research. I help busy executives, founders, and teams save time and scale smarter by handling the details behind the scenes.
From calendar and inbox management to reporting, logistics coordination, and stakeholder communication, I free leaders to focus on strategy, growth, and impact.

With a background in customer experience, operations, and executive assistance, I’ve supported organizations across healthcare, logistics, and non-profit sectors. At Antara Health, I built a referral repository that halved turnaround times within 90 days, sustained a 97% CSAT while handling the highest ticket volumes, and was recognized for clear communication and proactive problem-solving. At GiveDirectly, I improved customer satisfaction to 95%+ through empathy-driven support and streamlined processes.

I’ve been endorsed by executives as someone who:

Creates clarity and belonging in teams, inviting every voice into the conversation.

Delivers ownership and reliability, coordinating daily operations with 100% on-time results.

Provides calm, precise execution under pressure — always ensuring stakeholders are aligned.

I’m also passionate about digital tools and systems that make teams more productive — from building dashboards to organizing workflows that eliminate delays.

🔧 Tools I use: Google Workspace | Slack | Zoom
🕓 Time zone-flexible — experienced with global teams and night shifts
🤝 Known for: initiative, crisp updates, and streamlining workflows for measurable results

📩 If you’re a founder, executive, or team leader seeking reliable executive support and smart systems, let’s connect:
makusaelizabeth@gmail.com