Technical Writer & Designer
LiveView Technologies
Jan 2020 - Dec 2020 (1 year)
• Designed and authored instructional materials, from interactive software courses (SaaS) to hardware manuals, with a focus on clarity, usability, and user-centered learning.
• Built and maintained a structured knowledge base to support product adoption, reduce support tickets, and improve customer onboarding.
• Contributed to early product ideation by creating ad-hoc mockups and visual design assets, reinforcing cross-functional understanding of product intent and use.