m
majd shkokani
About
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Amman Governorate, Jordan
Résumé
Jobs
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Administration AssistantWayfinderMay 2023 - Jun 2025 (2 years 2 months)Reduced documentation errors by 15% through meticulous accuracy checks on certificates, transcripts, and licenses. • Managed financial transactions and achieved 100% timely payment settlements, improving vendor and client satisfaction. • Coordinated migration planning, supporting clients in post-exam relocation steps to the United States. • Improved documentation accuracyand accessibility, enhancing audit and referenceprocesses.- MAssistant SupervisorMUMUSO• Increased team productivity by 20% through enhanced training and hiring practices. • Raised revenue by 10% by implementing data-driven retail strategies based on market analysis. • Improved client conversion rates, fostering stronger customer relationships. • Maintained optimal inventory levels by proactively managing stock and overseeing demand forecasts. ◦ Developed weekly KPIs, motivating staff to consistently exceed performance targets.
- MReservations Sales SpecialistMarriott International - The Westin Doha Hotel & Spa• Increased ticket sales by18% through strategic marketingand customer engagement efforts. • Achieved a 90% customer satisfaction rate by improving response time and service quality. • Enhanced guest logistics and security arrangements during events, ensuring seamless experience. • Reduced complaint response times by 30%, contributing to higher guest retention rates.
Education
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- LBETC Level 5 Higher National DiplomaLuminus Technical UniversityCollege
- AHR Management: Talent Acquisition, Interviewing and SelectionAmman Chamber of Commerce Academy
- TBachelor of Business AdministrationTheHashemite University