Project Lead
Renew Solutions
Jan 2023 - Current (3 years 10 months)
• Service management platform implementation for a multinational automotive client in AR, BR & MX
• Lead a Brazil-based implementation team, coordinating remotely across all project phases
• Run discovery and requirements gathering sessions with business area managers and key users
• Design workflows, service catalogs, SLAs, and escalation models tailored to each country
• Coordinate API integrations with third-party systems through full testing and go-live cycles
• Own project governance: timelines, risks, priorities, and quality of deliverables
• Build client relationships through regular reporting and steering routines
• Produce methodology docs, operating guidelines, and training materials
Key ach
