Maikel Hernández

Maikel Hernández

About

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Provincia de San José, Costa Rica

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Education

Résumé

Jobs verified_user 0% verified
  • Solventum
    1st cycle Document Collection Lead
    Solventum
    Nov 2023 - Oct 2024 (1 year)
    supportive • Responsible for developing interactive Power BI dashboards for real-time insights for both team and individual performance presented weekly to supervisors and managers. • Analyzing workload and team performance to identify volume trends, key metrics such as SLA and quality, knowledge gaps, areas of opportunity and possible strategies that improve the team's overall performance. • Accountable for identifying and implementing improvements related to workload distribution using Excel Macros, SharePoint, Power Automate and Power Apps. • Reporting and distributing the team's daily workload according to business-oriented strategies. • In charge of leading daily meetings with team members to review metrics, provide announcements
  • 3
    3M Unbilled Ship Pending Agent
    Sep 2022 - Oct 2023 (1 year 2 months)
    • Support the billing process by working to obtain necessary clinical documentation from multiple resources. • Act as the liaison between customer, 3M KCI, and third-party payer to ensure the order meets regulatory and payer requirements. • Obtain and analyze required documentation for shipping of product and billing of claims.
  • F
    Trainer Capital One
    Fraud Department-Varo bank,
    Jun 2020 - Sep 2024 (4 years 4 months)
    Administration • To select appropriate instructional procedures or methods such as individual training, group instruction, self-study, etc. • To develop training curricula (learning components or modules, training agenda, learning activities, assessments). • To support account implementations. • Ensure account training curricula is updated and aligned with account needs for the class. • Support account operation needs through 1:1 coaching's and mentoring projects. • Create an action plan to set objectives for every agent to assure results for the client.
  • S
    Sykes Fraud Specialist
    Jan 2020 - May 2020 (5 months)
    • Analyze data and transactions trend to determine financial behavioral patterns. • Support personal and business accounts for Capital One in the United States and Canada
Education verified_user 0% verified
  • C
    (Bachelor of Business
    Colegio Santa Maria de
    Jan 2013 - Jan 2018 (5 years 1 month)