Mai Chan

Global Product Owner Commerce | Data Governance

L'Oréal

Jan 2024 - Current (2 years 7 months)

• Architecting the Commerce data domain layer within the global BeautyTech platform, empowering AI/advanced analytics for enhanced product capabilities • Spearheaded global commercial data strategy & governance alignment, integrating markets to achieve 22% improvement in data reliability • Co-designed cutting-edge business planning tools with stakeholders and IT, driving data-driven decision-making and product roadmap development • Managed product backlog prioritization based on business value and strategic goals

Revenue Growth Senior Specialist | Commercial Strategy

L'Oréal

Jan 2022 - Jan 2024 (2 years 1 month)

• Drove strategic discussions with cross-functional teams to optimize trade practices, maximizing top-line growth by 6% in the makeup category • Defined and implemented enhancement initiatives for the makeup category, focusing on key revenue growth levers: brand price positioning, product mix management, promotional optimization, and trade spend management

Master Data Executive

L'Oréal

Jan 2018 - Jan 2022 (4 years 1 month)

• Implemented and maintained ongoing data governance for client and product data, adhering to group quality management procedures and guidelines • Led 5 local and 4 cross-hub automation projects, transforming manual workflows into efficient digital processes, collaborating with IT and business key users

Team Lead | Project Management

SDL

Jan 2017 - Jan 2018 (1 year 1 month)

• Managed and mentored project managers, ensuring 98% on-time delivery and 95%+ client satisfaction for largest client in the life sciences vertical • Oversaw project planning, resource allocation, and risk mitigation, while closely collaborating with sales to exceed expectations, fostering account growth and 100% client retention

Project Manager | Project Management

TransPerfect

Jan 2015 - Jan 2017 (2 years 1 month)

• Oversaw end-to-end project management for the Life Sciences vertical, achieving within-budget high-quality outputs with 99% on-time turnaround • Coordinated with linguists to meet dynamic project parameters, managing stakeholder communication

Multilingual Senior Analyst | Business Intelligence

accenture

Jan 2013 - Jan 2015 (2 years 1 month)

• Drove business excellence and identified fraud through vendor performance analytics in the Greater China region • Analyzed data using MS Excel, Tableau, and QlikView, presenting insights that generated significant monetary savings, totaling over €800K

Data Management Specialist | Data Excellence

IBM

Jan 2011 - Jan 2013 (2 years 1 month)

• Implemented data quality management processes to monitor, assess, and improve data quality across the organization • Certified Six Sigma Green Belt, successfully implementing a 4x11 work schedule project for the team, improving team efficiency by 22% and reducing overhead costs by 26%

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