Maiara Alves de Sousa Santos
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Buenos Aires, Argentina
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Jobs
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- (Customer Service(AXA Assistance)May 2024 - Current (1 year 4 months)In my role as a Customer Service representative, I answer incoming calls from customers seeking medical assistance during their travels or making reservations for airport services. I guide them through the entire process, ensuring a smooth and positive experience. Additionally, my responsibilities extend to chat support, as I occasionally interact with customers via chat and frequently exchange emails to address inquiries and maintain strong ongoing relationships. This multifaceted communication approach enhances customer satisfaction and reinforces our commitment to providing exceptional service.
- (Receptionist(Dolphin Hotel)Sep 2021 - Feb 2022 (6 months)My functions were to welcome the hotel guests, to do their check in and check out; to show them around the hotel; to anticipate any need they may have and to solve any problem that came up; to welcome the hotel's restaurant costumers; To sell tour packages to the hotel guests; basically my job was to give them the most incredible holiday and to make sure the hotel experience was a big part of it.
- TTelemarketing Operator (Teleperformance)Mar 2020 - May 2021 (1 year 3 months)My functions are to receive calls from the clients, and to solve and help them with any issues or questions they may have about the product.
Education
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Medical SchoolUniversidad Nacional de La PlataFeb 2022 - Current (3 years 7 months)- AHigh SchoolAbbeville High School.Jan 2006 - Jan 2010 (4 years 1 month)