M

Mahrran Ayesh

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New York, United States
Contact Mahrran regarding: 
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Résumé

Jobs verified_user 0% verified
  • Athena Security
    Hybrid Customer Success & Technical Operations Lead
    Athena Security
    Feb 2025 - May 2026 (1 year 4 months)
    • Awarded MVP within the first 6 months for exceptional contributions to 3 individual hospital enterprise projects.
    • Project Recovery: Restored a multi-million dollar flagship hospital project by the creation and implementation of a comprehensive Playbook (including SOW, BRD, SOPs, SLAs & Manuals), stabilizing technical infrastructure and personally implementing a dozen sites using white glove service approach. Successful recovery followed up by an immediate multi-million dollar follow-on PO.
    • High-Stakes Technical Leadership: Managed the end-to-end lifecycle of over $3M in projects, which includes but not limited to project management, configurations, implementation, go live - in under 9 months.
    • Customer Success and Acco
  • Paramount Global
    Senior Technical Product Manager
    Paramount Global
    Jan 2022 - Nov 2024 (2 years 11 months)
    • Technical Product Ownership & Payment Systems: Led integration efforts for core subscription and billing systems (Recurly, CyberSource, PayPal) and managed partner relationships across portals including Android, Google, Apple, and Roku.
    • Core Product Feature Leadership: Drove the end-to-end product lifecycle for key user engagement features, including dynamic content carousels, 'My List' functionality, and the personalized 'Smart Feed,' resulting in enhanced user experience and increased subscriber retention.
    • Data & Analytics Engineering: Utilized SQL, Tableau, and Adobe Analytics to build automated reporting pipelines that optimized backend infrastructure and subscriber retention.
    • Advanced Video Analytics: Leveraged M
  • S
    Senior Technical Product Manager & Support Engineer
    Showtime Networks Inc.
    Apr 2015 - Jan 2022 (6 years 10 months)
    • Foundational OTT Strategy: Joined pre-launch to define the core product and technical strategy for the new Showtime direct-to-consumer streaming service, ensuring a seamless build-out by integrating with the established 'Showtime Anytime' platform.
    • End-to-End Product Lifecycle: Designed and implemented end-to-end product solutions for media and VOD/Live streaming products, effectively balancing user needs with technical feasibility.
    • Technical Collaboration: Partnered with engineering teams to guide and support technical efforts, including comprehensive debugging of production environments and authoring detailed technical specifications for engineering teams.
    • Performance Monitoring: Collaborated with engineering to opt
  • Q
    Implementation, Operations & Client Support Manager
    Q-nomy Inc.
    Oct 2011 - Apr 2015 (3 years 7 months)
    • High-Volume Deployments: Managed and implemented over 150+ XFINITY, 40+ Time Warner Cable store deployments and online AT&T appointment scheduler; along with projects for hospitals, education and financial institutions.
    • Full-Cycle Delivery Accountability: Learning the business’ frontline and backoffice workflows, project management, documentation and staff training and go-live support.
    • Process Documentation: Created comprehensive user guides, SLAs, SOWs, BRDs and performance reports.
    • Interim Project Leadership: Successfully functioned as an interim project manager, overseeing dozens of projects and collaborating with QA, design, and development teams.
    • Client-Facing Go-Live & Training: Personally engaged with ke
Education verified_user 0% verified
  • N
    Computer Information Systems
    New York City College of Technology
    Jan 2008
Projects (professional or personal) verified_user 0% verified
  • Personal Project
    Family Tree Social Platform
    Personal Project
    Mar 2026 - Current (8 months)
    Architected and deployed a private family social network and interactive family tree builder.
  • Personal Project
    Visitor Management System
    Personal Project
    Feb 2026 - Current (9 months)
    Architected and deployed a visitor management system
  • Personal Project
    Proprietary Email Automation
    Personal Project
    Jan 2026 - Current (10 months)
    Developed an end-to-end automated email ecosystem that structures, schedules, and sends hyper-personalized outreach sequences, drastically increasing response rates and engagement efficiency.
  • Personal Project
    Proprietary Lead Generation Engine
    Personal Project
    Jan 2026 - Current (10 months)
    Developed a full-cycle, AI-driven automation system that queries, scores leads for DAS/ERRCS compliance, and generates targeted outreach, establishing a first-mover advantage in the telecom sector.
  • Personal Project
    AI-Assisted Development
    Personal Project
    Jan 2026 - Current (10 months)
    Development of AI automations and solutions, full-stack web/app projects, leveraging advanced AI-assisted coding methodologies for accelerated deployment.
  • Personal Project
    Proprietary Content Creation Automation
    Personal Project
    Oct 2025 - Current (1 year 1 month)
    Developed an AI-powered content pipeline that automates the generation, formatting, and scheduling of high-quality marketing and media assets, reducing production time while maintaining brand consistency.