Mahmoud Saber

Hearing Specialist & Customer Support

Audien Hearing

Jan 2025 - Current (1 year 7 months)

• Conduct video consultations with customers to guide them on proper hearing aid setup, usage, and maintenance. • Educate customers on how hearing aids function and provide troubleshooting support when needed. • Handle retention cases by joining video appointments with customers requesting returns to understand their concerns. • Provide tailored solutions and support to improve customer satisfaction and reduce product returns

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Travel Advisor - Booking Account

Jan 2024 - Jan 2025 (1 year 1 month)

• Handle all complaints and issues according to company policies & ensure customer satisfaction • Provide information about products and services • Managing interactions across channels, solving problems, and ensuring satisfaction

Chat Customer Support Agent

Concentrix

Jan 2021 - Jan 2023 (2 years 1 month)

• Support Online Walmart customers through chat for Walmart account • Properly handles claims and returns, damaged, lost after delivery and delayed orders • Resolve customer issues through multiple channels by responding to tier 2 queries • Research issues as necessary and provide resolution • Develop, communicate, and implement processes and practices to meet business needs.

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Customer Technical Support

SUTHERLAND GLOBAL SERVICE

Jan 2018 - Jan 2021 (3 years 1 month)

• Provide technical support to customers through (chat – voice – email) in Cricut Account • Using Zendesk and CSS system efficiently with all tasks • Provide customers with product and service information • Handle and resolve customer complaints and provide great experience • Research required information using available resources

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Flights & Hotels Advisor

Almatar Travel Agency

Jan 2017 - Jan 2018 (1 year 1 month)

• Issue airline tickets and making hotel reservation using Sabre system • Cooperate with the website and App developers to report issues • Answering customer queries and complaints and offering sales through phone • Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations

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Customer Sales Support

Lynks.com

Jan 2014 - Jan 2017 (3 years 1 month)

• Track orders and shipments statue and provide updates to customers • Resolve any complaints regard the orders • Reaching sellers to confirm and updates the orders • Handling tickets on Zendesk program and also answer the customer questions through chat • Provide all reports shipments report

International Account Advisor

Vodafone UK

Jan 2011 - Jan 2014 (3 years 1 month)

• Respond customer inquiries and answer calls professionally • Worked in different departments like billing - flying start Provide customers with product and service information • Handle and resolve customer complaints and record all the steps using Siebel system • Research required information using available resources

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