Dedicated and ambitious pharmacist with extensive experience in US call center operations and telemarketing. Recognized for strong communication skills, adaptability, and a relentless pursuit of improvement and excellence. diverse in the healthcare and customer service fields
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Pharmacist
El-Kawther Pharmacy
Jan 2024 - Current(2 years 4 months)
• Managed pharmacy operations and provided clinical services, enhancing patient care. • Implemented inventory management systems, reducing waste by 20%.
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AI Telemarketing Representative
Zhang University
Jan 2023 - Jan 2024(1 year 1 month)
• Developed automated telemarketing scripts, achieving a 35% increase in outreach efficiency. • Analyzed customer feedback to refine marketing strategies.
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RE Cold Caller
Proper Business Solutions (PBS)
Jan 2021 - Jan 2022(1 year 1 month)
• Conducted outbound calls to prospects, consistently surpassing a monthly leads target of 60.
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Pharmacist
El-Kawther Pharmacy
Jan 2021 - Jan 2023(2 years 1 month)
Volunteer Pharmacist
Resala Charity Organization
Jan 2020 - Dec 2020(1 year)
Organized medical convoys, providing essential healthcare services to underserved communities.
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Pharmacist
Eman Fathy Pharmacy (Saydality Group)
Jan 2020 - Jan 2021(1 year 1 month)
• Dispensed medications and provided patient counseling in a fast- paced environment.
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ER Team Members
EPSF - Azhar Asyut
Jun 2019 - Jan 2020(8 months)
Conducted inspections to ensure quality in pharmacy initiatives.
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Fellowship
Marj3 Organization
Feb 2019 - Sep 2019(8 months)
Translated and edited content (Scholarships) to enhance clarity for both Arabic, and English-speaking audiences.