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MAHMIL ZAHRA

About

Detail

Case Manager
Lahore, Punjab, Pakistan
Contact MAHMIL regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Remote Scouts
    Case Manager
    Remote Scouts
    Jan 2026 - Current (9 months)
    • Manage legal case files, documentation, and client records with high accuracy and confidentiality.
    • Coordinate with clients to gather required information and provide timely updates on case progress.
    • Assist attorneys with case preparation, document review, and compliance tracking.
    • Ensure deadlines are met and maintain organized workflows for efficient case handling.
  • T
    Appointment Setter & Virtual Assistant
    Talking Mindz
    Dec 2024 - Dec 2025 (1 year 1 month)
    • Scheduled and coordinated patient appointments with doctors, ensuring accuracy and timely follow-ups.
    • Managed calendars, handled client communication, and maintained records with professionalism and confidentiality.
    • Acted as the primary point of contact for clients, delivering a smooth and supportive virtual experience.
    • Assisted in administrative tasks including email handling, CRM updates, and patient coordination.
  • I
    CSR / CS / Client Accounts Manager
    Ibex International
    Jan 2022 - Nov 2023 (1 year 11 months)
    • Started as a Customer Service Representative on the Amazon campaign, handling high-volume inbound and outbound calls for US-based customers.
    • Delivered empathetic, solution-driven support for billing, account, and service-related concerns while consistently meeting KPIs. Promoted to SDS (Special Driver Support), providing back-end assistance to delivery drivers, resolving operational and account-related issues efficiently.
    • Further promoted to Client Accounts Manager, managing client accounts, ensuring service quality, and maintaining long-term client satisfaction. Demonstrated strong communication, problem-solving, and stakeholder management skills across all roles.
Education verified_user 0% verified
  • Virtual University
    BBA (Bachelors in Business Administration)
    Virtual University
    Jan 2025 - Current (1 year 9 months)
  • G
    Intermediate (ICS)
    Govt. College LHR
    Jan 2021 - Jan 2023 (2 years 1 month)