Mahitha Sunkara

• Proficient with Fresh Service, Zendesk, Jira and ServiceNow. Experienced in both on-site and remote helpdesk and telephony support. • Skilled in managing Local Area Networks (LAN), Virtual LAN (VLAN), and Virtual Private Network (VPN) environments and managing AWS, VMware environments pipeline tooling. • Expertise in specialist legal applications and tools: Microsoft Intune, Mac OS using JAMF, Active Directory, Azure AD,MDM, SCCM, Microsoft 365, OneDrive,MFA, SharePoint, Office programs, Global protect and Windows 10/11 installation and configuration. • Strong written and verbal communication skills (face-to-face) and interpersonal skills, with experience in liaising with Senior stakeholders at all organizational levels within SLA guidelines and Saas technology platform. • Effective time management with a demonstrated ability to complete projects efficiently. • Management (ITIL) Processes. Knowledge of Azure AD Identity and authentication technologies.