Mahesh Kurapati
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Mahesh Kurapati

Mahesh Kurapati

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Detail

Product Analyst
Noida, Uttar Pradesh, India
Contact Mahesh regarding: 
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Full-time jobs
Starting at USD15/hour
Flexible work
Starting at USD15/hour
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Open to unpaid internships
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Résumé

Jobs verified_user 0% verified
  • A
    Product Analyst
    Adcount technologies Pvt.Ltd
    Jan 2022 - Current (3 years 8 months)
    • Documents function requirement utilizing various techniques including Use case, Flows, diagrams, screen- mock ups, gap analysis • Defined and developed function requirement for orders management tool to track and provision order for wired production. • Documented requirement for an end to end backend automation process for the service qualification to under completion • Defined and developed function requirement for query management for regional order falling out. • Define and developed business & functional requirement for white label pattern that allowed customers to update orders prior to install to avoid losing sales opportunity • Responsible for process flow, product flow, users stories, • Define process and goals while working to
  • K
    Sr,Customer Success Manager
    Kwik Foods
    Feb 2020 - Dec 2021 (1 year 11 months)
  • B
    Sr.Customer Delight
    Be The Change Media Pvt.Ltd
    2018 - 2020 (2 years 1 month)
    • Worked with customers to understand needs and provide service. • Assume full responsibility for teams of resource planning (Financial, assets staff) hiring, performance, management, career development, and day-to-day operational activates. • Developed team communications and information for referral meetings • Handle the customer base of 600+ clients (Pan India). • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. • Developed team communications and information for referral meetings. • Drove operational improvements which resulted in savings and improved profit margins • Monitored social media and online sources for industry trends • Worked alongside leaders,
  • B
    Customer Success Manager
    Be The Change Media Pvt.Ltd
    2016 - 2018 (2 years 1 month)
    • Oversaw team of customer service professional assisting +160 customers in India. • Managed total department call volume of 30-45 per day. Completed documentation and logs each day and generated weekly reports detailing activities. Coordinated department schedules to maximize coverage during peak hours. • Capitalized on up sell opportunities with new and potential customers. Responded to customer requests with friendly, knowledgeable service and support. • Scheduled appointments with service professionals. Researched complex problems and resolved issues in a timely manner. • Learned, referenced and applied product knowledge information. Successfully acquired an average of 4 new customers per month, generating a 20% growth i
  • U
    Customer Success Representative
    United Creation Pvt.Ltd
    2014 - 2016 (2 years 1 month)
    Created marketing strategies for new territories by analyzing marketing conditions and competitors operating in the area to determine opportunities for growth. • Increased product awareness measurably, leading to increased sales and profit by devising new marketing campaign approaches. • Provided support in strategic meetings to increase awareness and improve brand recognition. • Analyzed results of ongoing marketing campaigns and provided reporting and insights to the CEO. • Collecting information from different cities. • Discuss with the tele calling team about the work to be done. • Personal meet with the client and make the finale the stall. • Blinding the relationship with the client in Expo time. • Personal v
Education verified_user 0% verified
  • I
    Advance Data Science with AI & ML
    Indian Institute Of Technology–Madras
    Jan 2022 - Current (3 years 8 months)
  • Jawaharlal Nehru Technological University
    Bachelor of Technology Electrical and Electronics Engineering
    Jawaharlal Nehru Technological University
    Jul 2010 - May 2014 (3 years 11 months)
  • N
    Math, Physics, Chemistry
    Nalanda Junior college of arts & Science
    Jun 2008 - May 2010 (2 years)
Awards verified_user 0% verified
  • D
    Devoted special emphasis to punctuality and worked to maintain outstanding