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Maharshi Ajay Joshi

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L1 Desktop Support Engineer
Nashik, Maharashtra, India
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Jobs verified_user 0% verified
  • VDart Digital
    L1 Desktop Support Engineer
    VDart Digital
    Jan 2023 - Mar 2024 (1 year 3 months)
    Unique Logistics International and Bass Instal lation. • Identify and resolve technical and admin issues promptly and successfully. • Answer technical and service questions about the product. • Co-ordinate with other teams to get the issue resolved at the earliest. • Handel Tickets, Chats, Calls and assist client with their request and issues. • Platforms currently working on: • Microsoft Exchange • Microsoft Teams • Microsoft Azure • Microsoft 365 • Microsoft Outlook • Assist with physical PC workstation moves (PC's, monitors, phones, etc) • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. • Provide technical assistan
  • S
    Desktop Support
    ShivX Web PVT.LTD.
    Apr 2021 - Jan 2023 (1 year 10 months)
    • Answer customer phone calls and emails and accurately diagnose the customer's issue by asking relevant questions in order to categorize each issue and record it accurately in the ShivX Web support database. • Troubleshoot and resolve cloud related issues (Office 365 and Google Drive/Suites) & Active Directory Issues. • Assist with physical PC workstation moves (PC's, monitors, phones, etc). • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. • Provide technical assistance and support related to end users, computer systems, hardware, or software. • Answer incoming customer calls and provide assistance by phone in a friendly and
  • I
    Instructor and Technical Support
    Indian Technical & Computer Institute
    Jan 2018 - Feb 2021 (3 years 2 months)
    • Identify and resolve technical and admin issues promptly to retain existing clients. • Answer technical and service questions about the product. • Co-ordinate with other teams to get the issue resolved at the earliest. • Ownership for the team mission to create a 5-Star experience for every Teacher and Students. • Connect with the Teachers through Chat, Emails and Phone calls to help them resolve the issues. • Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc. • Prioritized and responded to help desk tickets using proper recording practices. • Assisted with laptop and mobile device set-up, imaging, and installation, as required. mic camera and browsers integration issues. Windows 10 and Android mobile
Education verified_user 0% verified
  • Savitribai Phule Pune University
    Bachelor of Arts
    Savitribai Phule Pune University
  • B
    School Certificate
    Bytco English Medium High School