M
Maghan johnson
About
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Ontario, Canada
Résumé
Jobs
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Live Service AgentServiceTitanMar 2025 - Current (1 year 8 months)• Built strong customer relationships with empathetic communication and active listening skills. • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings. • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes. • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity. • Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.- OShop AdministratorOakridge LandscapeMay 2024 - Aug 2024 (4 months)• Trained new employees on shop policies, procedures, customer service standards, and product knowledge. • Scheduled and oversaw maintenance, repair and installation activities. • Created and maintained daily and weekly reports for upper management. • Monitored daily progress and work quality to provide guidance and direction to mechanics and installers. • Organized ongoing maintenance schedules to boost system performance. • Completed data entry tasks with accuracy and efficiency. • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail. • Used computer software to store and retrieve data. • Utilized proper tools and materials to adhere to safety guidelines. • Cr
- ROffice AdministratorRAPID COURIERSJan 2013 - Mar 2024 (11 years 3 months)• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records. Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly. Updated reports, managed accounts, and generated reports for company database.. Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Coached new hires on company processes while managing employees to achieve maximum production. Created, maintained and updated filing systems for paper and electronic documents. Improved safety procedures to promote employee well-being and safety and protect company from
- ROffice AssistantRAPID COURIERSJan 2010 - Jan 2013 (3 years 1 month)• Increased customer satisfaction by providing professional and courteous front desk support. • Maintained confidentiality in handling sensitive information while performing administrative tasks. • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines. • Coordinated travel arrangements for staff members. • Maintained and updated office records, both digital and physical. • Edited and proofread documents for accuracy and completeness. • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted. • Coordinated and scheduled meetings and appointments. • Worked flexible hours across night, weekend, and holiday shifts. • Handled payroll
Education
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- GHigh School DiplomaGalilee AcademySep 2006 - Jun 2009 (2 years 10 months)