Operations and Client Relations professional with over three years of experience spanning customer support, financial services, fintech and remote call center environments.
My background combines structured compliance work, KPI-driven remote operations supporting US market customers and full operational coordination across contracts, permits and multi-stakeholder scheduling. I bring strong CRM discipline (Salesforce, Zendesk, Freshdesk), fluency in English and French and a track record of holding standards accountable while keeping relationships strong.
I focus on remote team oversight, workflow and KPI development, employee relations, budgeting and vendor coordination and quality compliance for distributed workforces.
