Maggie Anne sierras-Trotts

Patient Services Representative

AmerisourceBergen

Oct 2023 - Current (2 years 11 months)

• Delivered advanced services to patients, providers, and caregivers, including billing and coding support, claims assistance, and prior authorization tracking. • Provided exceptional customer service to internal and external stakeholders, resolving inquiries promptly and escalating complaints appropriately. • Monitored payer trends and reported reimbursement issues (e.g., billing/claim denials, pricing errors) to management. • Coordinated with service providers to ensure compliance with program policies and SLAs. • Maintained confidentiality of sensitive patient information and exercised judgment in line with SOPs.

B

Data Analyst

Blake Brothers

May 2021 - Aug 2021 (4 months)

• Researched software applications to identify workflow optimization solutions and presented findings to management. • Tracked and updated daily crew schedules using Excel and developed analytics in Power BI. • Reconciled credit card receipts, registered HVAC equipment, and supported administrative tasks.

Tax Preparer

Liberty Tax Service

Nov 2020 - May 2021 (7 months)

• Conducted interviews to gather client information for tax filings. • Prepared individual tax returns and provided exceptional client service, addressing tax-related inquiries.

Clerk

U.S. Census Bureau

Feb 2020 - Oct 2020 (9 months)

• Interviewed over 2,500 personnel, created and maintained employee records, and ensured compliance with employment regulations. • Supervised daily operations, developed internal controls, and trained staff. • Entered personnel files and training records into the Decennial Applicant Personnel and Payroll System (DAPPS).

U

Volunteer

U.S. Space and Rocket Center

Jul 2018 - Current (8 years 2 months)

• Welcomed guests, answered questions, and facilitated tours and activities for museum visitors.

Customer Service Associate

Aflac

Aug 2016 - Jan 2017 (6 months)

• Generated business opportunities through networking, referrals, and social media. • Presented tailored voluntary benefit solutions to CEOs, business owners, and HR managers.

International Student Exchange Coordinator

STS Foundation

May 2014 - Jun 2016 (2 years 2 months)

• Recruited, screened, and supported volunteer host families for exchange students. • Secured school acceptance for exchange students and ensured compliance with program guidelines.

Government Association Roles

University of Alabama

Aug 2010 - Dec 2013 (3 years 5 months)

• Held leadership roles, including Disabilities Services Liaison, Executive Director of Events, and Annual Trip Director. • Organized large-scale events and disability awareness programs in collaboration with Disability Support Services (DSS).

Leader

Girl scouts of America

Jan 1995 - Jan 2007 (12 years 1 month)

• Mentored youth using Girl Scout curricula to support organizational goals and foster leadership.

E

Engineering Technician

Jan 1991 - Jan 2001 (10 years 1 month)

• Held Level 13 clearance under the Nuclear Regulatory Commission. • Created training materials, conducted quality evaluations, and updated technical drawings using CAD systems.

Tax Preparer

Jackson Hewitt Tax Service

• Conducted detailed interviews with clients to collect necessary information for tax preparation. • Built rapport with clients to strengthen relationships and increase retention. • Prepared individual tax returns using tax preparation software while addressing client questions.

Maggie Anne sierras-Trotts

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