Magdalene Batsah Client Relationship Officer|| Customer Service Representative

Client Relationship Officer

Old Mutual Ghana

Jan 2026 - Current (7 months)

• Build and maintain relationships with policyholders to improve retention and satisfaction. • Engage clients through proactive communication to address policy lapses and payment concerns. • Identify cross-selling opportunities aligned with client financial goals. • Resolve complex client issues through structured consultation and solution-based communication. • Maintain accurate CRM documentation of interactions and follow-ups. • Contribute to retention and service performance targets.

Customer Service Representative (Remote)

Instacart

May 2025 - Dec 2025 (8 months)

• Handle inbound and outbound communications via phone, email, and live chat. • Resolve customer inquiries and complaints with professionalism and empathy. • Document interactions accurately in the CRM system (Salesforce) to maintain service continuity. • Provide technical support or guide customers through troubleshooting steps. • Manage account updates when applicable.

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Corporate Sales Executive

Pikhaul

Apr 2025 - Jun 2025 (3 months)

• Supported client acquisition and proposal development. • Coordinated communication between sales and operations teams. • Maintained structured documentation and client follow-ups.

Independent Travel Consultant (Freelance, Remote)

Dreamport

Feb 2025 - Mar 2025 (2 months)

• Understand clients' travel needs, preferences, and budgets to offer personalized recommendations. • Find the best travel options, including flights, accommodations, transportation, and activities. • Arrange flights, hotels, car rentals, tours, and other travel-related services. • Process transactions, manage refunds, and ensure clients receive booking confirmations. • Assist clients with changes, cancellations, and emergencies during their trips. • Collaborate with airlines, hotels, and tour operators to get the best deals for clients. • Keep informed about travel trends, destination restrictions, and industry developments.

Telesales Representative

M-KOPA

Mar 2024 - Mar 2025 (1 year 1 month)

As a Telesales Representative at M-KOPA GHANA, I was responsible for generating leads and converting them into sales through phone calls. My role involved explaining product features and benefits to potential customers, addressing their concerns, and persuading them to make purchases. Additionally, I managed appointments by scheduling shop visits for customers who decided to buy products. This included diligent follow-ups and making necessary changes to appointments when required. My duties encompassed the entire sales process, from initial contact to closing deals and ensuring customer satisfaction.

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Customer Service Representative

ISON BPO (M-KOPA Division)

Dec 2023 - Feb 2024 (3 months)

• Responded to customer inquiries, requests, and concerns promptly and professionally. • Maintained clear and concise communication to ensure customers understand the provided information. • Assisted customers in understanding product features, usage and troubleshooting. • Educated customers on product features, promotions, and additional services. • Applied problem-solving skills to address unique customer situations. • Adhered to established quality standards and guidelines in customer interactions. • Managed time effectively to handle multiple customer inquiries and tasks simultaneously. • Engaged in continuous learning to stay updated on product/service changes and industry trends. ◦ Followed up with customers to ensure satisf

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Customer Service Representative

ISON BPO (MTN Division)

Nov 2023 - Dec 2023 (2 months)

• Educated customers on product features, promotions, and additional services. • Applied problem-solving skills to address unique customer situations. • Adhered to established quality standards and guidelines in customer interactions. • Responded to customer inquiries, requests, and concerns promptly and professionally. • Maintained clear and concise communication to ensure customers understand the provided information. • Assisted customers in understanding product features, usage and troubleshooting. • Managed time effectively to handle multiple customer inquiries and tasks simultaneously. • Engaged in continuous learning to stay updated on product/service changes and industry trends. • Followed up with customers to ensure satisfa

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Administrative Assistant (National Service Scheme)

Regional Maritime University

Nov 2022 - Oct 2023 (1 year)

• Drafted, edited and composed correspondence including letters, memos and emails. • Provided comprehensive administrative support to management and staff, including scheduling meetings, answering phone calls and maintaining office records. ◦ Managed calendars and scheduling for senior management, coordinating meetings, appointments and other events. • Input and maintained data on computer systems such as customer information and sales. • Maintained and organized important documents, such as invoices and contracts, and ensured they were up-to-date. • Acted as the first point of contact for customers, answering questions and addressing concerns. • Ordered office supplies, such as paper, toner, and other equipment, and ensured the off

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Administrative Assistant

Ethics Wood and Construction Ltd

Jul 2021 - Jul 2022 (1 year 1 month)

• Provided administrative and documentation support for operations and site activities. • Maintained physical and digital filing systems for contracts, permits and invoices. • Scheduled meetings, site visits and inspections, ensuring effective coordination. • Managed correspondence between office staff, site supervisors and contractors. • Maintained records for permits, licenses and regulatory approvals. • Supported smooth daily operations through accurate record-keeping and coordination.

Magdalene Batsah

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