Ma Eudie Jover

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Scheduling Unit

WRHA

Feb 2022 - Current (4 years 3 months)

• Coordinates schedules of Health Care Aide visits for clients in the community. • Process schedules of clients to be taken into the Home Care program and build their schedules depending on doctor's orders/care plan. • Ensure that schedules are rolled over to the next pay period and make changes as necessary based on workload and the priorities of the entire community area assigned. • Discharge/Terminate clients from the system as appropriate. • Arrange for DSS training as necessary. • Receive cancellation calls and documents in the system. • Create Dated Notes for every DSS report made for every client handled. • Communicate to the Coordinator regarding client updates as reported by the DSS. • Performing billing responsibilities a

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Administrative Secretary 2

WRHA – Access Fort Garry

Sep 2021 - Jan 2022 (5 months)

• Provides general administrative support for Community Health Care Nursing for both Fort Garry and River Heights communities • Assessing and preparing needed documents for a client admission, referral, resume, increase services, update information, and consult • Open clients to Home care Nursing • Ensure that discharged clients are done accordingly in the system • Perform daily tasks as placed in EHCR (Procura) • Distributing incoming and outgoing mail or fax documents • Process return fax sheets • Organize documents properly according to the community • In charge of NRC's inboxes, ensure that they are emptied and documents are processed • Scanning of documents as they come by fax and uploading them to the appropriate program •

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Health Care Aide

Superior Care Health (Agency)

Jan 2021 - Current (5 years 4 months)

• Assists clients with ADLs: personal care, medications reminders, light housekeeping, transportation, etc. • Reviews the care plan prior to beginning a care, completing records accurately and carrying out all assignments as requested. • Meets safety standards, using equipment safely and accurately. • Provides premium care approach to clients and their family members. • Engages in open communication with Care Designer to elevate client's experience and care are identified. • Carry messages, reports, requisitions, and specimens between departments. • Transport patients by wheelchair or stretcher for treatment or surgery between care facilities. • Travel to different facilities to work on different shifts under different departments.

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Health Care Aide

St. Boniface Hospital – Emergency Department

Dec 2020 - Sep 2023 (2 years 10 months)

• Assists with designated patient care. • Refill supplies cart around the assigned Emergency area. • Transport patients from one area of the hospital to the next as directed. • Prepare and make beds for patients. • Clean and sanitize areas to maintain a safe and clean environment. • Maintain confidentiality of patient information. • Assist in filing the patient's lab reports to specific charts. • Ensures that blanket warming cabinet is sufficiently stocked. • Establish and maintain positive working relationships with colleagues. • Communicate well with patients and provide extra support as necessary (i.e. serving food/drinks, giving warm blanket/bed pan).

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Health Care Aide

Charleswood Long-Term Care Centre (Personal Care Home by Revera Inc.)

Oct 2020 - Dec 2020 (3 months)

• Responding to residents' questions and concerns with HEART: Hear, Empathize, Acknowledge, Respond. • Support and provide one on one care as needed. • Provide day-to-day services and support to individual residents; to offer a warm and safe environment, ensuring comfort and well-being of residents are met. • Fostering relationships, providing support and professional insights for both residents and their families. • Support with safe lifts and transfers of residents. • Guide residents to and from their rooms, recreational activities, restorative care office and dining room as required while contributing to a positive resident experience. • Act as a resident companion and provide comfort and support to residents as needed. • Assist

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Tenant Companion

The Rosewood & Waverley (Supportive Housing by Revera Inc.)

Oct 2020 - Dec 2020 (3 months)

• Works collaboratively with supervisory/management staff. • Supports tenants through cueing, reminders and assistance with a variety of everyday tasks. • Provides cueing, direction and assistance as needed with personal supports, hygiene and safe ambulation on a daily basis. • Provides medication reminders from pre-measured, pre-packaged medication and assist with non-prescription medications as per site protocol. • Ensures tenant suite and common area(s) are maintained in a safe, clean and comfortable condition, encouraging tenant participation as appropriate. • To orientate tenant's move in and internal transfers where applicable; using a warm and welcoming approach. • Conducts and encourages meaningful social and recreational act

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Customer Care Professional for Rogers

Alpine Access Canada Inc.

Aug 2019 - Dec 2019 (5 months)

• Ensuring that every call is a satisfied customer at the other end. • Utilize computer technology and several programs simultaneously to handle high call volumes. • Responding efficiently to enquiries by communicating with customers through phone. • Assisting with placement of orders, refunds, or exchanges of phones, tablets, or smartwatches. • Providing offers to customers that are tailored-fit for their needs and budget. • Upsell products and plans best suited for every customer. • Acknowledging and resolving customer complaints regarding their plans/subscriptions. • Logs/Updates essential information into the CRM. • Maintaining a positive, empathic, and professional attitude toward call handling. • Act as company gatekeeper by

Psychiatrist

CrewBloom

Jan 2019 - Aug 2019 (8 months)

• Booking appointments for patients; preparing and sending invoices; take and make necessary communication by phone/email/SMS; ensuring lab results are ready prior to appointments; communicating with schools for patients under therapy; ensuring that database is up-to-date, preparing daily/weekly reports.

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Administration & Sales Coordinator

Labcal Solutions Asia Pte. Ltd.

Aug 2017 - Sep 2018 (1 year 2 months)

(Administration) • Ensures all jobs are invoiced, paid, and filed accordingly • Manage online vendor accounts to issue invoices • Track subscriptions such as mobile phones, SIMs used for calibration activities, and season parking accounts and ensure they are up to date. • Liaise with clients and vendors to fulfil project requirements, collect invoices, and ascertain that all are delivered within the lead time. • Create parcel/document delivery requests for prompt delivery of instruments calibrated and reports generated by the Engineers • Coordinate and brief new hires; also allocates security passes, keys and issue business cards • Staff exit – recall items belonging to the company • In-charge of tracking and replenishing office nee

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Sales Coordinator [Procurement]

1Supplier Pte. Ltd.

Sep 2016 - Aug 2017 (1 year)

• Handle the operation of a project with accuracy and timeliness. • Create quotations, purchase and delivery orders ◦ Tracking sales orders to ensure that they are scheduled and sent out on time. • Arrange shipment for both local and international suppliers. • Coordinate sales team by managing schedules, deliverables, and communicating relevant information. • Act as the customer service contact for clients who have questions about their accounts, respond to complaints, and inform them of unforeseen delays or problems. • Store and sort data in electronic form and present reports. • Responding to sales queries via phone and email. • Liaising with company engineers and suppliers to provide suitable information to clients. • Coordina

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Administrative Support Manager/Loans Processor

Cool Pixels - Investor Loans Network (Australia:

Mar 2016 - Jul 2016 (5 months)

• Create compliance documents from the data in the CRM • Liaise with banks and clients to follow through the loan application to completion • Creating and sending newsletters to clients • Ensure that all loan application is processed on a timely manner and communicate needed documents to the client and the lender • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures • Provides communication systems by identifying needs, evaluating options, approving invoices • Provides historical reference by developing and utilizing filing and retrieval systems • Cre

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Loan Officer Assistant

Interlinc – Next Day Approval Mortgage

Jan 2014

• Process reports regarding clients' ability to pay mortgage and real estate loans; check requirements for a good FICO score.

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Database Administrator & Telemarketer | Remote Staff

Electroquip

Jul 2013 - Apr 2014 (10 months)

• Contacted businesses or private individuals by telephone to generate sales • Responsible for the performance, integrity and security of the database • Updated existing databases for fresh information • Maintained records of contacts, accounts, and orders • Conducted client or market surveys in order to obtain information about potential customers • Scheduled appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations • Assisted Sales Manager with direct market campaigns

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Voice Communicator

Pulley Ascent (Asia) Pte. Ltd.

Apr 2013 - Jun 2013 (3 months)

• Did outbound calls for market profiling and intelligence activities • Generated interest, brand and product awareness through voice communication efforts • Generated demand, drive and attendance for event registrations • Assisted Project Manager with direct market campaigns • Scheduled appointments for technology update or executive meeting sessions • Enhanced contact database for market campaigns

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Online ESL Teacher

51Talk Acadsoc

Jan 2013 - Jan 2014 (1 year 1 month)

• Teach English to students of all ages through the use of internet and interesting materials.

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Telemarketer

TnT Consulting

Jan 2012 - Jan 2013 (1 year 1 month)

• Does back to back cold calling to all states in the US and present customers with 15-18 different offers. This includes giving of free gifts, some surveys, sales, and verifying information.

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Telemarketer

Wholesale Print Source, Inc.

Jan 2012 - Jan 2013 (1 year 1 month)

• Generates leads by calling US businesses and introducing them to our sign and print company; make reports according to the criteria set by the company; process emails to be sent out to prospect buyers of different advertising product; research and compare prices available in a specific area so we can provide the lowest possible quotation to customers; and follow up previous customers if they need our services again.

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Executive Response for JP Morgan & Chase Bank

Teleperformance (Formerly Aegis People Support Inc.)

Jan 2011 - Jan 2012 (1 year 1 month)

• Provided outstanding service to customers regarding consumer deposit accounts of J.P. Morgan & Chase Bank • Sold retail banking products • In charge of online banking and phone banking • Updated accounts/ add / combine accounts • Offered products and services according to account hierarchy • Assisted clients who are visually or auditory challenged • Assessed accurate banking rates and deposit holds according to product and account at hand • Ensured customer retention and loyalty

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Centre Admin - Supervisor for TOEFL | Educational Testing Service

MGJ Training Centre

Jan 2004 - Apr 2013 (9 years 4 months)

• Provided excellent customer service to clients through TOEFL (Test of English as a Foreign Language) ◦ Briefed the examinees and administered the exam • Filed problem reports • Promoted the products of ETS and conceptualize marketing business strategies • Sold the services to institutions and/or individuals • Did laboratory inventories • Troubleshoot admin program issues • Trained new TCA's • Managed proctors' performance • Planned strategies for better outcome • Tended to clients' queries • Liaised with US and Malaysia-based agencies for progress • Projected schedule adoption and adherence • Developed and implement project strategies and plans

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