Mae Paracuelles

Inbound Sales Management Analyst - Team Leader

Accenture

Apr 2024 - Jun 2025 (1 year 3 months)

• Evaluated current processes to develop improvement plans • Improved organizational agility, leading initiatives to adopt more flexible working arrangements. • Conducted performance evaluations to identify areas for improvement, setting actionable goals for team members. • Enhanced elient satisfaction, developing and implementing tailored solutions based on specific needs assessments. Provided expert guidance on best practices, resulting in improved overall organizational effectiveness.

Escalations and Correspondents Compliance Specialist

Zepz

Sep 2022 - Apr 2024 (1 year 8 months)

• Performed daily risk assessments and reported findings to senior management for remediation. • Proactively improved processes and systems to increase workflow efficiency. Monitored and enforced risk management procedures, reducing vulnerabilities and monitoring outcomes. • Regularly reported on risk management and implemented mitigative strategies to reduce vulnerabilities. • Worked closely with APAC Business development head and Global Compliance Senior Operations to help build new tools and systems supporting risk management capabilities.

Customer Service Executive

Zepz

May 2020 - Aug 2022 (2 years 4 months)

• Enabled customers to find answers by providing extensive details on system navigation. • Managed all complex complaints, issues and problems to maintain customer satisfaction. • Maintained excellent customer satisfaction by delivering high-quality customer service and dealing

U

Instructor

University of San Carlos

Jun 2014 - Feb 2017 (2 years 9 months)

• "Learn to Swim Program", • Created lesson plans describing various methods of presenting information to students to facilitate comprehension. • Evaluated students' abilities by reviewing performance records and adjusted teaching methods to foster progress. • Conferred with supervisors to discuss program goals and course objectives for lesson planning.

Mae Paracuelles

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