M

Mae Lynn Bacosa

About

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Lapu-Lapu, Central Visayas, Philippines

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • AgentsOnly
    Hotel Booking Specialist (Part-Time, Remote)
    AgentsOnly
    Mar 2026 - Current (5 months)
    • Assisted customers with hotel reservations and booking inquiries. • Provided accurate hotel options, pricing, and availability based on customer needs.
  • LawnStarter
    Customer Support (Remote)
    LawnStarter
    Feb 2026 - Jun 2026 (5 months)
    • Managed inbound calls, callback queues, live chats, and email support for customers and service providers. • Assisted with app navigation, payment concerns, scheduling requests, and service-related issues.
  • V
    Financial Planning Assistant
    VBP Back Office Solutions Inc.
    Jul 2025 - Mar 2026 (9 months)
    • Summarized client details, set up files, and encoded information into financial planning software. • Scheduled meetings, appointments, and travel itineraries while maintaining professionalism and confidentiality. • Supported additional tasks assigned by the client or team leader.
  • 51Talk
    ESL Teacher (Part-Time, Remote)
    51Talk
    Feb 2025 - May 2025 (4 months)
    • Conducted one-on-one English lessons using the 51Talk platform. • Delivered engaging and structured lessons based on provided materials.
  • M
    Quality Assurance Analyst
    Manulife Data Services Inc.
    May 2017 - Oct 2024 (7 years 6 months)
    • Reviewed transactions for accuracy, completeness, and adherence to company policies and procedures. • Analyzed error causes, identified trends, and recommended workflow and processing improvements. • Provided feedback to managers on trend analysis, monthly reports, and representative progress. • Communicated processing errors to representatives to support coaching and performance improvement.
  • C
    Technical Support Representative II
    Convergys Philippines Services
    May 2015 - May 2016 (1 year 1 month)
    • Provided technical support for Microsoft products. • Assisted customers through phone and chat. • Troubleshot technical issues while documenting interactions. • Maintained high customer satisfaction.
  • The Results Companies
    Customer Service Representative
    The Results Companies
    Oct 2013 - Apr 2015 (1 year 7 months)
    • Provided customer support for radio services for OEM accounts, assisting with service inquiries, troubleshooting, and issue resolution. • Handled account-related concerns, service updates, and customer requests through phone and other support channels. • Selected as part of a pioneering team for a U.S. postpaid company. • Delivered excellent customer service while maintaining accurate records.
  • Q
    Tier 3 Customer Service Representative
    Qualfon Philippines Inc.
    Aug 2009 - Oct 2013 (4 years 3 months)
    • Handled email support, inbound and outbound calls. • Assisted customers with prepaid mobile services. • Provided technical support for troubleshooting customer concerns. • Responded to billing inquiries and explained account charges and payment-related concerns. • Selected as part of a pioneering team.
  • W
    Human Resources Intern
    Western Wats Philippines
    Mar 2008 - Jun 2008 (4 months)
    • Organized employee 201 files. • Processed Certificates of Employment. • Prepared training materials and documentation. • Assisted HR admin staff with field submission of government contributions.
Education verified_user 0% verified
  • Cebu Normal University
    Bachelor of Arts in English
    Cebu Normal University
    Jun 2005 - Mar 2009 (3 years 10 months)