Ma Elena Sabado

Ma Elena Sabado

About

Detail

IT Specialist Support
Burgos, Ilocos Region, Philippines
Contact Ma regarding: 
work
Full-time jobs
Starting at USD6/hour
Flexible work
Starting at USD5/hour
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Internships
Starting at USD800/month

Timeline

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Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Compass Experience Labs
    IT Specialist Support
    Compass Experience Labs
    Jan 2026 - Jun 2026 (6 months)
    • Act as primary technical support point of contact for U.S.-based employees of a quick-service Mexican grill brand, troubleshooting POS systems, manager's workstation, CCTV cameras and monitors, pin pads, printers, scanners, and network infrastructure.
    • Perform remote diagnostics using tools like okta, Fusion, and Putty etc; document all incidents and resolutions in ServiceNow to maintain an updated knowledge base.
    • Configure and manage ServiceNow workflows, dashboards, and change requests to ensure compliance with ITIL frameworks and service level agreements (SLAs).
    • Provide inbound voice and back-office support, ensuring adherence to security protocols.
    • Manage technical requirements including Windows workstation
  • Casey's
    IT Helpdesk Support
    Casey's
    Jun 2024 - Nov 2025 (1 year 6 months)
    • Managed daily IT operations across company locations, including troubleshooting POS workstations, online order management systems, and peripheral devices (printers, scanners).
    • Logged, prioritized, and resolved tickets within ServiceNow; coordinated with external IT partners for infrastructure-level escalations.
    • Configured ServiceNow dashboards to monitor ticket volume, resolution times, and team performance metrics.
    • Maintained IT inventory records for hardware, software, and licenses; set up and configured new workstations and mobile devices for staff.
    • Supported manufacturing/retail technology connectivity and managed user accounts/permissions in Google Workspace.
    • Performed regular backup checks and ensu
  • A
    Customer Service Representative
    Accenture Philippines
    Nov 2022 - Feb 2024 (1 year 4 months)
    • Verizon Expertise: Specialized in Verizon service plans (consumer and business), billing processing, and account management. Resolved complex billing discrepancies, processed plan adjustments, and assisted with service activation/deactivation.
    • Troubleshooting & Customer Care: Delivered high-quality customer support by identifying technical and service-related issues, performing step-by-step troubleshooting, and providing clear guidance to resolve concerns promptly; ensured every interaction was handled with empathy, patience, and full attention to customer needs and satisfaction.
    • Bill Handling: Managed high-volume billing inquiries, validated charges, applied credits/adjustments per company guidelines, and generated detailed
  • A
    Technical Support Representative / Customer Service Representative
    Alorica Philippines
    Jan 2019 - Apr 2022 (3 years 4 months)
    • Technical Support | Anthem E-Biz (2019 – 2021): Provided dedicated assistance to customers regarding their insurance policies, helping them understand coverage details, benefits, and policy terms. Resolved issues related to account access, login difficulties, and profile management to ensure seamless use of online services and secure access to their insurance information.
    • Utilized Dentrix and similar systems to manage complex insurance coverage data, including life and dental insurance plans, ensuring accurate record-keeping and data integrity.
    • Applied professional patient communication skills to interpret insurance coverage details and coordinate appointment scheduling, facilitating clear and transparent interactions betwee
Education verified_user 0% verified
  • D
    Bachelor of Science in Computer Science
    DATA CENTER COLLEGE OF THE PHILIPPINES
    Jun 2014 - Apr 2018 (3 years 11 months)
    • Relevant Coursework: Data Structures, Database Management Systems, Software Engineering, Computer Networks, Business Information Systems.
    • Developed foundational skills in problem-solving, system analysis, and technical documentation.