Mae Ann Odiongan

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Customer Service Representative

Teleperformance

Jun 2024 - Current (2 years)

As a Customer Service Representative, I reviewed and verified customer account information and transaction records, ensuring accuracy and integrity in all interactions. I investigated billing concerns, disputes, and unrecognized transactions, processing necessary billing adjustments, refunds, and account corrections while creating service tickets to track resolutions. I maintained accurate documentation and ensured data quality across systems, providing clear explanations and resolutions to customer inquiries. Additionally, I annotated and documented cases in internal systems following strict guidelines and tagging procedures. My role also involved documenting customer calls and creating detailed case notes, which enhanced our transcription
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Foreign Currency Sales Specialist

Service Hub Ayala Cebu

Aug 2023 - Apr 2024 (9 months)

As a Foreign Currency Sales Specialist, I processed foreign exchange transactions accurately and efficiently, ensuring compliance while handling cash and sensitive financial data. I prepared daily transaction reports and balanced records, providing essential insights into our operations. Additionally, I assisted customers with currency rates and inquiries, enhancing their overall experience. My role also involved schedule coordination, where I managed client queues and organized daily customer transactions to ensure a smooth service flow. This included prioritizing tasks and maintaining accurate records and reports, which contributed to the efficiency of our operations and improved customer satisfaction.

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