M
Maduraanthagan Sriskantharajah
About
Detail
Andhra Pradesh, India
Résumé
Jobs
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- OProject Manager - FACT OpsOntropiFeb 2025 - Current (1 year 5 months)• Managing a 50-member team overseeing operational and tech initiatives. • Creating process flows and coordinating with stakeholders to improve efficiency. • Leading daily scrums and maintaining Kanban boards for seamless project tracking. • Overseeing performance reviews, appraisal cycles, and day-to-day work allocation. • Working with the tech team to develop web, Android, and iOS applications. • Actively involved in the development of a new Large Language Model (LLM) with the tech team.
Catalog ManagerAmazon Development CenterMar 2022 - Apr 2024 (2 years 2 months)• Led stakeholder communication ensuring high satisfaction levels and issue resolution. • Managed SLAs & KPIs, improving operational efficiency by 10% while ensuring 100% compliance. • Recovered $200M in GMS impact, optimized workforce allocation, reducing overhead costs. • Supervised 20+ associates, conducted monthly appraisals, and implemented career growth plans. • Implemented machine learning solutions to reduce manual errors by 2.8%.- RAssociate Client ManagerRRD Go CreativeSep 2021 - Feb 2022 (6 months)• Managed 100+ associates, improving client satisfaction scores by 15%. • Reduced operational costs by 8% while maintaining revenue contribution. • Achieved 20% efficiency boost, reducing error rates by 12% through quality audits.
- MTeam Lead → Senior Quality Analyst → Operations TrainerMerit GroupSep 2013 - Aug 2021 (8 years)• Maintained 98% client retention rate through superior service delivery. • Reduced data processing time by 40% , improving turnaround and accuracy. • Led multiple teams across projects, reducing onboarding time by 30% through structured training. • Ensured compliance with GDPR, ISO, and ISMS standards.
- Case Manager – Senior AgentSercoJul 2011 - Aug 2013 (2 years 2 months)• Processed mortgage applications with 99% accuracy, ensuring SLA compliance. • Trained and led junior agents, increasing productivity by 15%.
- Senior Denial Management AgentOmega HealthcareAug 2009 - Jun 2011 (1 year 11 months)• Reduced denial rates by 20%, improving claim acceptance by 15% . • Provided trend analysis reports, aiding clients in revenue cycle improvement.
Education
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- SBachelor of Commerce (B.Com.)St. Thomas College of Arts & ScienceJan 2006 - Jan 2009 (3 years 1 month)
- LLean Six Sigma, Project Management