M
Madison Skeen
About
Detail
Customer Success Manager
Résumé
Jobs
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Customer Success ManagerDodge Construction NetworkJul 2022 - Oct 2023 (1 year 4 months)• Assisted customers with onboarding and product setup to foster successful adoption and usage. • Created customer support strategies to increase customer retention and upsell opportunities. • Partnered cross-functionally with a variety of departments to create and deliver strategies for a positive customer experience measured through expansion, retention, and renewal metrics, including training. • Monitored customer progress and addressed customer inquiries with timely and accurate updates. • Provided individualized training and growth strategies for customers. • Conducted periodic user training sessions to support customer understanding and product feature utilization. • Managed a bank of 450-600 accounts while maintaining 80% reten- UBusiness Account ManagerUSAA BankJun 2020 - Jul 2022 (2 years 2 months)• Developed and maintained relationships with customers and community to establish long-term business growth. • Resolved problems with high-profile customers to maintain relationships and increase return customer base. • Managed customer bank of 500+ accounts to retain existing relationships and grow share of business. • Managed processes to integrate new systems and procedures to ensure successful day to day operations. • Utilized organizational and tracking skills to drive growth of business relationships. • Developed internal training materials to foster growth opportunities. • Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- ManagerLoftAug 2015 - Jun 2020 (4 years 11 months)• Managed and motivated employees to be productive and engaged in work. • Managed business operations and a team of skilled associates • Tracked sales to ensure targets were consistently being met and exceeded. • Collaborated with peers to create unique techniques to provide a positive client experience while driving growth. • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. • Maintained professional, organized, and safe environment for employees and patrons. • Increased sales by 10% over one year
Education
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- Bachelor of ArtsUniversity of Colorado at BoulderAug 2015 - Jan 2019 (3 years 6 months)