madeline mesa baez

madeline mesa baez

About

Detail

business administrator
Provincia de Santo Domingo, Dominican Republic
Contact madeline regarding: 
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Internships
Starting at USD1.25/month
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Finding candidates

Timeline

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Job
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Education

Résumé

Jobs verified_user 0% verified
  • C
    Content Moderator And Quality Analyst
    Apr 2022 - Nov 2022 (8 months)
    - Moderate content publication, tickets and everything the players
    try to upload to the game. This includes chat, image, meshes,
    audio and video queues.
    - Identify and document when we find
    something that is against the company's policy such as porn, gore,
    child endangerment or child sexual abuse materials (CSAM) and DMCA.
    - I got promoted to a Quality Analyst and actually I'm Performing
    internal audits and evaluations to quickly discover issues and see if
    they are moderating something wrong so I can implement
    resolutions to increase their performance.
  • Dish Network
    Customer Service Representative
    Dish Network
    Mar 2021 - Apr 2022 (1 year 2 months)
    - Answered inbound calls to greet, assist and addressed customer
    complaints and questions to increase satisfaction, generated
    reports, correspondence and documentation for internal and
    customer use.
    - Completed sales payments, billing and price changes, provided
    customers with clear understanding of charges, and reviewed
    account information to identify customer needs.
  • Dunkin' donuts
    Customer Service Representative
    Dunkin' donuts
    Jul 2020 - Mar 2021 (9 months)
    - Resolved customer inquiries, concerns, complaints and issues
    providing insightful solutions promptly, answered inbound calls to
    greet and assist customers with various needs and questions.
    Communicated with clients over phone and email platforms.
    - Communicated with clients over phone and email platforms,
    completed refunds and issued store credit to their gift cards or
    credit/debit card.
  • Scotiabank
    Sales Representative
    Scotiabank
    Aug 2019 - Jul 2020 (1 year)
    - Reviewed account information to identify customer needs and
    offered the right product to the customer, provided customers with
    clear understanding of charges and price changes and provided
    information about all the products the company offer.
Education verified_user 0% verified
  • O
    BBA: Business Administration
    O&M University
    Sep 2017 - Sep 2021 (4 years 1 month)
  • N
    High School Diploma
    Niño Keythel