Customer Service Representative
Cognizant
Jul 2017 - Feb 2019 (1 year 8 months)
As a Customer Service Representative, I specialized in managing insurance claims, ensuring efficient and accurate claims processing and excellent customer relationship management. My responsibilities included meticulous data entry and proficient scheduling of appointments and tasks. While my primary focus was on insurance claims, my concise training in dentistry provided a foundational understanding of patient scheduling within a healthcare context, which informed my approach to organizing and managing customer interactions and service delivery, even when dealing with non-dental related inquiries.
