Ma. Carmena Arigo

Resident Services Manager

Evernest

Jun 2024 - Current (2 years 2 months)

Manager of Resident Services for multifamily properties across various U.S. markets. I oversee and audit the work of Resident Services Specialists to ensure timely and effective handling of resident concerns, delinquency follow-ups, lease renewals, and communication service levels (calls, emails, and texts). I also collaborate with other managers to improve departmental processes and lead meetings to align and support the overall performance of the multifamily portfolio.

V

Trainer

VA Meetly

Sep 2022 - Feb 2023 (6 months)

Trained aspiring Real Estate Virtual Assistants with everything they needed as a REVA; communication skills. excel/spreadsheet, social media management, cold calling and how to ace their interview with their prospective Client. Did 1-on-1 coaching for infractions and performance.

Customer Service Representative

LawnStarter

Jun 2022 - Feb 2024 (1 year 9 months)

Helped customers and lawn providers with their concerns like schedule changes, account changes, billing concerns, disputes and technical issues. Did 1-on-1 coaching to Email Support agents before joining the Success Team that gave white-glove experience to pros.

B

Virtual Assistant

Bob Steele Salon

Jan 2022 - Jun 2022 (6 months)

Helped the salon in updating their hair service appointments from setting up, modifying and canceling appointments, manage calendar and manage email.

Quality Assurance Analyst | Trainer | Coach QA and Trainer

iQor

Sep 2020 - Sep 2022 (2 years 1 month)

QA Handled 30 - 90 agents. Audited calls and chats of representatives, trained 10-20 agents per wave, coached agents, created report for operations and conducted performance improvement plan projects. Also, assisted in managing co-QAs when supervisor is not around.

Omni Channel CSR | POC

Open Access BPO

May 2019 - Sep 2020 (1 year 5 months)

Assisted Taskers and Clients of TaskRabbit through email, chat and phones,, created day-to-day reports for Client and acted as POC for the IKEA Department; conducted QA, team meetings and coaching.

Customer Service Representative

Sutherland Global Services

Jun 2018 - Jan 2019 (8 months)

Assisted AT&T Clients with their bill and subscription with UVerse and DTV Now.

Ma. Carmena Arigo

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