Lyubov Bogdanova

Strategic operations and client services leader with 8+ years of cross-industry experience spanning public sector programs, large-scale event logistics, and front line service delivery. Played a key role in the fully remote execution of NYC’s $3.5B Emergency Rental Assistance Program (ERAP), originally staffed with 4,000+ personnel. After multiple rounds of downsizing, was the sole staff member selected to lead final audits and closure of the $298M Landlord Rental Assistance Program (LRAP), successfully completing the program without litigation. Utilized tools
including Microsoft Teams, Outlook, SQL, Excel, CSR systems, Docuphase, and ActivTrak to manage documentation, case reviews, data analysis, and team productivity. Following a post-layoff transition, continued delivering results independently by supporting high-profile brand activation's and event operations across NYC. Recognized for adaptability in high-pressure environments, cross-functional team leadership, and delivering outcomes in roles shaped by
urgency and evolving needs