Lynette Nkatha

Lynette Nkatha

About

Detail

Nairobi County, Kenya

Contact Lynette regarding: 
work
Full-time jobs
Starting at USD1.5k/month
Flexible work
Starting at USD10/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Athena
    Executive assistant
    Athena
    Aug 2024 - Apr 2025 (9 months)
    - Calendar Management: Managed complex calendars across multiple time zones, prioritizing focus time for executives and ensuring efficient scheduling.
    - Meeting Support: Took comprehensive notes during calls, converted them into clear action plans, and ensured task follow-through across teams using tools such as Fellow and Otter.
    - Inbox Management: Implemented effective labeling systems that streamlined email inbox management, ensured clear communication, and helped achieve inbox zero daily.
    - LinkedIn Outreach & Lead Generation: Focused on actively connecting with potential clients, partners, and candidates to generate business opportunities.
    - Social Media Scheduling & Engagement: Scheduled posts and tracked engag
  • K
    Customer service representative
    KAREN DIRECT INSURANCE BROKERS
    May 2023 - Jul 2024 (1 year 3 months)
    Managed 50+ daily inquiries from stakeholders and clients via phone, email, and in-person, ensuring prompt and professional resolutions. Coordinated quarterly client sensitization campaigns and medical camps for over 15,000 members nationwide. Maintained updated client files and records in CRM systems (Birthmark), ensuring data accuracy and accessibility. Assisted with claims processing, escalations, and reconciliations, improving claims resolution times by 30%. Provided wellness program support, organized policy onboarding, and handled high-volume client communications. Additionally, acted as a liaison between clients and insurance underwriters to coordinate pre-authorizations and approvals for medical procedures. Utilized the Birthmark CR
  • Teleperformance
    Customer Service Representative
    Teleperformance
    Oct 2022 - Mar 2023 (6 months)
    - Responded to customer inquiries regarding product information, pricing, availability, and order status.
    - Assisted customers with returns, replacements, refunds, and escalations, ensuring seamless resolution of issues.
    - Provided accurate information about current promotions and offers to enhance customer engagement and drive sales.
    - Delivered customer support via phone, chat, and email across different time zones, adapting to diverse customer needs.
    - Resolved inquiries related to online orders, shipping delays, refunds, returns, and product availability with empathy and efficiency.
    - Used Salesforce CRM to manage customer interactions, track case resolutions, and maintain detailed records.
    - Handled
Education verified_user 0% verified
  • M
    MBA
    Metis College
    Jan 2025 - Current (1 year 10 months)
  • G
    German B1 Zertifikat
    Goethe institut
    Sep 2021 - Aug 2022 (1 year)
  • Moi University
    Bachelor's Degree in Hotels & Hospitality
    Moi University
    Sep 2016 - Aug 2021 (5 years)