Lydia Mwale

U

ADMIN ASSISTANT

UWP Consultant (PTY) LTD

Jan 2016 - Jan 2017 (1 year 1 month)

• Organize travel arrangements, airport transfers for staff • Purchase and maintain sufficient level of office consumables/stationary • Manage housing and related payments • Manage car schedule for service vehicles • Receive visitors by greeting, welcome ,directing them accordingly • Answer , screen and forward any incoming calls while providing basic information when needed • Make travel and Accommodation arrangements • Handle and reconcile Petty Cash • Perform clerical duties such as filing, photocopying, binding, laminating ,faxing etc • Insuring that the office building is well maintained and operational. • Provide administrative support to site offices

P

FRONTLINE MANAGER

Pick n Pay –Levy Junction Mall

Jan 2011 - Jan 2016 (5 years 1 month)

• Manage employees to ensure standards are maintained by competent, motivated employees • Ensure that all administration is completed accurately and timely, e.g. scheduling of staff • Ensures an efficient flow of customers through available tills • Manage time keeping/shorts & over's/dress code of all frontline staff • Controls cashiers/till packers and supervisors lunch and tea breaks to ensure continuity of service at tills • Ensures that safety standards are adhered to according to policy • Ensures that all frontline equipment is in proper working order • Monitors productivity levels of frontline staff • Collates details of non-scanning items and communicates details to Manager on daily basis

S

STOCK CONTROLLER

Spar Arcades

May 2009 - May 2010 (1 year 1 month)

Merchandising • To execute stock counts on a daily basis according to the store/regional cycle to ensure stock holding accuracy • Ensure stock is counted according to stock count plan • Execute floor stock count • Execute receiving back/up count • Identify non-moving stock • Identify new stock not on floor • Ensure that stock holding is accurate • Highlight problem areas • Ensure housekeeping standards on the floor and warehouse are maintained Administration • Help to prepare for bi-annual stock takes

S

Shrinkage and security management

Jan 2008 - Apr 2025 (17 years 4 months)

• Ensures that excess monetary notes from till are conveyed to the Cash Office regularly • Ensures that frontline security procedures are adhered to • Conducts on-the-job training for departmental staff in store • Conducts regular meetings with in-store departmental team

M

SUBWAY MANAGER–

Managing all Stores

Jan 2007 - Jan 2008 (1 year 1 month)

• Managing Subways three stores • Managing staff in all three stores • Store management and purchases • Store evaluations on cleanliness, stock quality and stock productions • Control cash flow, process and maintain books, receipts, payments and decide on which creditors to pay and what to invest • Coordinate weekly stock takes , identify report and act on variances on stock reconciliations report • Representing the company on various assignments and reporting to the Director • Ensuring the stock is fully operative • Handling human resource administration including recruiting and training • Procurement and as necessary the storage of equipment

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BUYER FOR NORTHRAND

–Administration Department Spar

Jan 2006 - Jan 2007 (1 year 1 month)

• Ensuring that all stock is computerized • Ensuring that all stock is prized • Making stock purchase and orders

F

TILL SUPERVISOR–

Frontline Department Spar

Jan 2005 - Jan 2006 (1 year 1 month)

• Supervising frontline operations to ensure optimal customer service levels are achieved and ensure that policies and procedures are adhered to Frontline Management • Ensure an efficient flow of customers through available tills • Monitor flow of customers and ensure that sufficient tills are open • Ensure that a contingency plan is in place to man the tills at all time • Control cashiers lunch tea breaks to ensure continuity of service at the tills • Ensure that housekeeping standards at the frontline are maintained • Ensure that safety standards are adhered to according to policy • Ensure that all equipment at the frontline is in good working order • Prompt response to queries from cashiers • Authorize transactions according to

F

TILL OPERATOR–

Frontline Department Spar

Jan 2004 - Jan 2005 (1 year 1 month)

• To provide customer service at the point of sale and process transactions according to expected standards. POS OPERATIONS • Signing and collecting the float bag • Ensure that over rings, incorrect pricing and non scanning items are checked • Cash up procedures • Operating POS according to company procedures CUSTOMER SERVICE • Ensure that the scan rite policy is implemented • Welcome customers • Respond to customer requests and queries and complaints • Ensure that all equipment is in good working order • Ensure that customers are awarded their receipts • Adhere to required behavioral standards of customer service SHRINKAGE AND SECURITY MANAGEMENT • Ensure that all customers goods are rung up • Ensure that cash tendered for pay

F

TILL PACKER–

Frontline Department Spar Arcades

Jan 2003 - Jan 2004 (1 year 1 month)

• To provide customer service by assisting customers to pack purchased items according to company standards PACKING • Assisting customers with heavy articles • Packing goods in packets as per customer instruction • Bags packing according to company guidelines HOUSEKEEPING • Ensure packing area clean and tidy • Ensure check-out counters clean and tidy CUSTOMER SERVICE • Great customer with an amiable expression • Respond to customer requests and queries • Respond to customer complaints • Ensure all necessary stationery available • Adhere to required behavioral standards of customer service • Ensure that trolleys are available for customer purchases SHRINKAGE AND SECURITY • Check containers for concealed merchandise • Destroy di

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