L
Lydia Atieno Omondi
About
Detail
Nairobi County, Kenya
Contact Lydia regarding:
work
Full-time jobs
Starting at
USD6/hour
Résumé
Jobs
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- DCustomer Service RepresentativeDafasportsJan 2023 - Jun 2023 (6 months)Standard FocusNairobi, Kenya. Guided players through the bet placement process, ensuring clarity and accuracy in bet details.Verified deposit and withdrawal statuses for players, offering prompt assistance and resolving any discrepancies.Administered bonuses to players based on available offers, enhancing customer satisfaction and loyalty.. Facilitated the creation of Dafasports accounts for players, ensuring a seamless registration process.Navigated various websites proficiently to retrieve and provide account details for players, optimizing efficiency.Escalated potential issues related to compromised accounts, prioritizing player security and data integrity.Collaborated with cross-functional teams to rectify incorrectly settled bets, ensu
- ZCustomer Service RepresentativeZalando-GermanySep 2022 - Dec 2022 (4 months)Based, Majorel Kenya LimitedNairobi, KenyaAssisted customers with order placement, refunds, and exchanges, ensuring prompt and satisfactory resolution of inquiries.Provided comprehensive descriptions of article sizes and materials used, aiding customers in making informed purchasing decisions.Tracked missing parcels and initiated replacement orders for damaged or lost items, ensuring timely resolution and customer satisfaction.Furnished customers with detailed information regarding delivery dates and return processes, enhancing transparency and trust in the service.Offered extensive knowledge about products and available offers, facilitating informed purchasing decisions and maximizing customer satisfaction.Escalated account compromise issu
- SCustomer Service RepresentativeShutterfly US, CCIOct 2020 - Sep 2022 (2 years)Nairobi, Kenya. Managed customer complaints by providing timely and effective solutions, ensuring satisfaction and resolution within specified timeframes.Maintained detailed records of customer interactions, processed account transactions, and organized documentation for efficient retrieval.Adhered to communication procedures, guidelines, and company policies to ensure consistent and professional service delivery.Went the extra mile to engage customers, fostering positive relationships and enhancing brand loyalty.. Identified and assessed customer needs to tailor solutions and achieve optimal satisfaction.Assisted customers in creating photobooks, offering comprehensive knowledge of available options and features.Guided customers through th
- TDebt Recovery OfficerTENSPOT KENYA LIMITEDAug 2020 - Sep 2020 (2 months)Nairobi, Kenya. Monitored and tracked outstanding debts, ensuring accurate and up-to-date records for effective debt recovery.Developed strategic plans to recover owed money, employing tactful approaches tailored to individual debtor circumstances.Located and contacted debtors, initiating communication to negotiate payoff deadlines and establish feasible payment plans.Addressed customers' questions or complaints regarding outstanding debts, providing clarity and assistance to facilitate resolution.Identified system gaps and recommended solutions to optimize debt recovery processes and enhance efficiency.Offered customized payment plans to ensure timely clearance of debts while considering debtor financial capabilities and obligations.Collab
Customer Service Representative/SME/QAMindbloomKenya Customer Service Rep:Assist with scheduling clinician and guide appointments for clients.Provide vast knowledge regarding the services being offered i.e. client eligibility and how Mindbloom works.Track down medications for clients through the partner pharmacies.Input client information through chart prep before their video consults with their clinicians.Assist clients in selecting new providers(guides and clinicians)Help with troubleshooting steps for app/portal issues.Providing clients with payments plans and invoices for the payments already made.SME/QA;Auditing client interactions to ensure alignment with internal protocols, tone guidelines, and HIPAA standards.Providing feedback to agents to support continuous improvement and rei
Education
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- Epidemiology and BiostatisticsMasinde muliro University of science and technologySep 2016 - Aug 2020 (4 years)Nairobi, Kenya
- LKenya Certificate of Secondary EducationLoreto Girls High School-KiambuJan 2012 - Dec 2015 (4 years)Nairobi, Kenya
Awards
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- PPromoted Financial Literacy
- OOptimized Processes
- EEnhanced Customer Satisfaction
- NNegotiated Successful Payment Plans
- IImproved Debt Recovery Rates