Luis Alejandro Vizcaino Contreras Implementation Manager

Implementation Manager

BlueOptima

Dec 2024 - Current (1 year 11 months)

Ownership of the client relationship during the onboarding phase,
maintaining constant communication to ensure adoption and
satisfaction.
Support clients in installation and technical configuration of the
BlueOptima platform.
Delivered comprehensive training and support to clients, enabling
them to effectively use BlueOptima’s platform to monitor and
improve software development productivity.
Collaboration with product teams to incorporate client feedback,
driving continuous product improvements and ensuring alignment
with customer needs.
Proactively identified at-risk clients during the pilot implementation
phase, collaborating with Customer Success & Sales to mitigate

Public Enterprise Implementation Specialist

Diligent Corporation

Feb 2024 - Nov 2024 (10 months)

Coordination of successful customer onboarding and training,
ensuring adherence to contract specifications and optimal product
utilization.
Management of day-to-day administrative client requests and
ongoing customer care.
Subject Matter Expertise on best practices for product usage,
providing guidance and support to clients.
Oversaw the implementation of enterprise-sized clients, working
closely with key stakeholders to ensure successful project
outcomes and alignment with their business objectives.
Ensured a smooth and successful handover of implementation
clients to the Customer Success team, reviewing implementation
reports and pending items for a seamless transitio

Customer Experience Team Lead

Tecnologico de Monterrey

May 2022 - Jan 2024 (1 year 9 months)

Coordination of a high-performance team of 10 members,
overseeing administrative activities to deliver extraordinary
client experiences.
Resolution and mitigation of negative feedback from high
profile clients, providing positive solutions to enhance their
perception of our service.
Implementation of process improvements based on monitoring
satisfaction indicators, utilizing data analysis for informed
decision-making.
Participation in strategic planning sessions with national
management, contributing insights to shape organizational
structures.
Reduction of customer dropout rates from 7% to 4% within one
year, significantly improving client retention.
Managem

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EXECUTIVE ASSISTANT

INFORMATION RESOURCE CENTER

Sep 2015 - Apr 2022 (6 years 8 months)

Coordination of the customer service operational team,
ensuring high performance and efficiency in delivering
exceptional service.
Oversight of al assets belonging to the center, achieving
recognition for a degree of excelence from 2017 to 2022.
Management and organization of administrative activities,
providing support and automation for academic services.
Preparation of reports and ensuring compliance with key
performance indicators (KPIs).
Led acquisitions at the Guadalajara International Book Fair in
2017, 2018, 2019, and 2021 for the Information Resource
Center. Managing a budget of 3.4 milion MXN over a 10-day
period, employing communication strategies, problem

Luis Alejandro Vizcaino Contreras

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Luis Alejandro Vizcaino Contreras