Laura Vanessa Reyes Customer Success Account Manager

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Customer Success Account Manager

TaxDome

Feb 2025 - Current (1 year 4 months)

As a Customer Success Account Manager (CSAM), I focus on building strong relationships with clients, ensuring they maximize the value of our platform. My role is centered on relationship management, client success, and revenue expansion. 🔹 Client Partnership & Retention – Acting as the primary point of contact, I provide expert guidance, address challenges, and implement retention strategies. 🔹Revenue Expansion - Identifying upsell opportunities, encouraging platform adoption across teams, and driving growth in account value. 🔹 Training – Delivering training sessions, and ensuring teams fully leverage our software’s capabilities. 🔹 Product Adoption & Growth – Educating clients on new features, conducting business reviews (SBRs/QBRs)

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Key Account Manager Key Account Manager

TaxDome

Feb 2024 - Feb 2025 (1 year 1 month)

As a Key Account Manager, I specialized in building strong, long-term relationships with high-value clients while driving revenue growth and business success. My role focused on understanding client needs, delivering tailored solutions, and ensuring they maximize the value of our platform. 🔹Strategic Account Management – Developing and executing customized account plans to align with client goals, optimize productivity, and drive business impact. 🔹Growth & Upsell Opportunities – Identifying high-value expansion opportunities within existing accounts and strategically upselling to maximize ROI for both the client and the company. 🔹Relationship Building – Strengthening partnerships through trust, collaboration, and proactive support, en

Key account manager

Prodezk

Mar 2023 - Jan 2024 (11 months)

Onboarding of new company's customers building strong links. Improving existing relationships with key accounts of the company. Negotiating with major accounts providing the most suitable services. Strategic plans for upselling the clients with new products / services.

Project manager

Prodezk

Jul 2021 - Feb 2022 (8 months)

- Responsible for planning and safeguarding the successful execution of the steps to carry out innovation projects in the company. Strategy approach. Coordination of the team's work to meet the objectives.

Business Advisor ( Portuguese and English)

Prodezk

Feb 2021 - Jul 2021 (6 months)

- Business advisor for entrepreneurs and companies From all around the world wanting to start a business in the United States. - Giving and excellent service and providing solutions for our clients, relating to internationalize the companies, creating an American Bank Account, accounting assistance and customer support as well.

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Administrative assistant

Da Serra Imoveis

Aug 2020 - Nov 2020 (4 months)

- Contact with the construction companies allied to the company to update the databases. Database registration of new properties. Use of CRM SOFTWARE called Vista where I was able to manage the commercial area of the company.

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Administrative assistant

Hostel Chocolatche

Mar 2019 - Aug 2020 (1 year 6 months)

- Administrative assistant. Finance and marketing decisions making. Reception of brazilian and foreign customers. Team leader.

Laura Vanessa Reyes

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