Luzelia Rivera

U

Human Resources Intern

US EMBASSY,

Jul 2024 - Sep 2024 (3 months)

Research Analyst (Freelance)

60 Decibels

Jan 2022 - Jan 2024 (2 years 1 month)

Handled and screened over 30 phone calls and more than 20 emails. Provided support to executives with project assistance, data tracking, and administrative tasks. Managed customer complaints, offering appropriate solutions and alternatives within established timeframes, and followed up to ensure resolution. Followed procedures, guidelines, and communication policies. Went the extra mile to engage and build commitment from customers.

R

SEO Specialist

Rush Ventures

Jan 2022 - Current (4 years 1 month)

Report to the manager and manage a wide range of daily tasks. Follow procedures, guidelines, and communication policies. Provide support to executives with project assistance, data tracking, and administrative tasks. Collaborate in the development and implementation of strategic marketing plans aimed at seizing market opportunities and driving growth. Contribute to marketing initiatives that enhance brand recognition and effectively deliver key messages. Manage the development, optimization, and continuous improvement of Google My Business profiles for a key account with over 100 websites, as well as multiple other accounts, as part of comprehensive SEO strategies.

U

Regional Security Office Intern

US EMBASSY,

Jan 2022 - Jan 2023 (1 year 1 month)

K

Admissions Office Assistant

KEISER UNIVERSITY LATIN AMERICAN CAMPUS

Jan 2018 - Jan 2021 (3 years 1 month)

Handled and screened over 30 phone calls and more than 150 emails. Reported to supervisors and managed a wide range of daily tasks. Followed procedures, guidelines, and communication policies. Provided support to supervisors with project assistance, data tracking, and administrative tasks. Created presentations and assisted supervisors in preparing for meetings. Took meeting minutes and distributed key information to supervisors and employees. Provided customers with accurate, valid, and complete information.

Luzelia Rivera

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