Luz Credo Talent Success Manager/ Employee Relations

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Cleardesk Talent Success Manager

ClearDesk

May 2023 - Feb 2026 (2 years 10 months)

Oversees the successful onboarding and ongoing support of virtual assistants within Cleardesk or for clients to ensure that virtual assistants are well-equipped to meet the needs of their respective clients and deliver high performance.
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Sales Assistant of the CEO

ClearDesk LLC

Oct 2022 - Apr 2023 (7 months)

Responsible for an array of duties but not limited to the following: Email and Calendar Management, Inbound & outbound Calls, CRM and project management & Sales and Administrative Tasks.
S

Travel Reservation Associate

Sophi Inc.

Apr 2021 - Jun 2022 (1 year 3 months)

Provided booking and reservation services to customers. Analyze all guest and travel requirements through phone and emails and recommend suitable options for all customers confirming all reservations.
P

Booking Representative

Pacific Business Enterprise

Jul 2018 - Jan 2021 (2 years 7 months)

Provided taxi booking to roughly 30 - 40 guests per hour over the phone with 1 minute prescribed handle time. Tracking taxi activity to ensure that vehicle is dispatched accordingly, answering drivers' concerns.
Q

Executive Resolutions Associate

Qualfon Inc

Nov 2012 - Jan 2018 (5 years 3 months)

Managed incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns or promo packages. Provided technical support by helping them setup their devices. Identified and assessed customers' needs to achieve satisfaction. Ensured all calls are logged in the system for proper monitoring and closure. Provided appropriate solutions in a timely manner.

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Luz Credo

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