Lumagbas, Donna Mae G.

Lumagbas, Donna Mae G.

About

Detail

Angeles, Central Luzon, Philippines
Contact Lumagbas, regarding: 
work
Full-time jobs
Starting at USD7/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Sutherland
    Inbound Sales & Support I
    Sutherland
    Oct 2024 - May 2026 (1 year 8 months)
    • Assisted customers with domain, website, and email account setup, management, and updates. • Provided inbound sales and support for hosting plans, email services, domains, and add-ons, with a focus on matching solutions to customer needs. • Delivered basic troubleshooting for website and email issues, escalating complex technical concerns when necessary. • Guided customers with accurate product information and service recommendations to enhance satisfaction and retention. • Supported sales goals by promoting relevant products and services while adhering to call handling standards.
  • C
    Sales Advisor I
    Concentrix CVG Phils., Inc. – One Montage Cebu
    Sep 2022 - Jul 2023 (11 months)
    • Managed 20–30 inbound calls daily and performed outbound calls to support customer inquiries, sales, and account updates. • Delivered strategic sales and upselling of cellular plans, devices, wearables, and connected services (tablets, hotspots, internet). • Resolved billing, payment, and account concerns while assisting with modifications and maintenance. • Provided technical support through basic troubleshooting and guided customers in online account management. • Created and escalated service tickets, reports, and requests requiring cross-departmental assistance, ensuring timely resolution.
  • A
    Customer Experience Expert
    ALORICA CLARK
    Jun 2021 - Jul 2022 (1 year 2 months)
    • Created and managed new customer accounts maintained accurate records of interactions, and processed documentation. • Handled billing inquiries, resolved customer complaints, and provided appropriate solutions and follow-up within required timeframes. • Delivered product knowledge by answering service questions, suggesting relevant information, and upselling T-Mobile products including phones, rate plans, and connected services. • Built sustainable customer relationships through open, interactive communication and ensured trust and satisfaction. • Provided accurate, valid, and complete information using appropriate tools and methods to support customer needs. • Met personal and team sales targets while adhering to call handling quotas and
Education verified_user 0% verified
  • Eastern Samar State University
    Bachelor of Science in Environmental Science
    Eastern Samar State University
    Jan 2020