Lukasz Andrzejewski

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CS Project Manager

RiseUp Fashion GmbH (OCEANSAPART)

Apr 2021 - Dec 2024 (3 years 9 months)

• Creating and managing business relationship with our partners (Zendesk, Trusted returns, Shopify) • Led customer service projects, including webshop transitions, warehouse moves, and return portal launches. • Identified risks and made business-critical decisions to improve customer experience. • Streamlined workflows and boosted CSAT scores. • Managed internal knowledge base in Confluence to ensure all teams had up-to-date information. • Automated Zendesk workflows, cutting response times by 30% with AI chatbots and triggers. • Built and maintained an FAQ system, helping customers find answers faster.
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Junior CRM & Community Manager

Natural Mojo GmbH

May 2020 - Apr 2021 (1 year)

Engaged with customers via email and social media (mostly Facebook) customers. team. strategies. • Created automated email campaigns that helped retain more • Led training sessions for the international community management • Collected and analyzed customer feedback, influencing marketing
Quality Escalation Specialist

Talixo

Sep 2019 - Mar 2020 (7 months)

• Handled tricky customer issues, resolving them faster and improving overall response time. • Developed quality assurance processes that made customer Service more consistent
Customer Care Team Lead / Business Line Manager

Arvato Bertelsmann

Jun 2014 - Mar 2019 (4 years 10 months)

• Managed a 20-person customer service team, ensuring best service levels. • Trained team members and helped them grow in their roles. • Analyzed quality and service performance, providing insights to improve operations. • Led recruitment and onboarding efforts.

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Lukasz Andrzejewski

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