Luiz Neto
About
Detail
Sales - Account Manager
São Paulo, Brazil
Contact Luiz regarding:
work
Full-time jobs
Starting at
USD1.7k/month
Résumé
Jobs
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Account Manager SêniorGrupo QuintoAndarJan 2025 - Current (1 year 10 months)- HKey Account ManagerHW TecnologiaMar 2024 - Current (2 years 8 months)• Gerenciamento de Contas Estratégicas: Desenvolver, gerenciar e expandir o relacionamento com clientes estratégicos.
• Identificação de Oportunidades: Monitorar o mercado e identificar oportunidades de cross-selling, up- selling e novos negócios.
• Planejamento de Estratégias: Criar e implementar planos personalizados para maximizar o valor entregue.
• Análise de Desempenho: Acompanhar e relatar o desempenho usando KPIs.
• Suporte ao Cliente: Garantir atendimento de qualidade e resolver problemas rapidamente.
• Colaboração Interdepartamental: Alinhar necessidades dos clientes com equipes multifuncionais
Service management - BGerente comercialBontempo MóveisJul 2022 - Feb 2024 (1 year 8 months)• Gestão de Equipe: Liderar e desenvolver a equipe de vendas com foco em excelência no atendimento.
• Estratégia de Crescimento: Implementar estratégias para aumentar vendas e fortalecer a presença da marca.
• Atendimento ao Cliente: Orientar a equipe para uma experiência de compra personalizada.
• Gestão de KPIs: Monitorar e analisar KPIs como conversão e ticket médio.
• Relacionamento com Arquitetos: Desenvolver parcerias com profissionais de design e arquitetura.
Service management - Account ManagerEBANXMar 2021 - Jul 2022 (1 year 5 months)- Monitor, measure, and propose strategies to continually improve merchant performance, payment method optimization, market penetration, and brand advancement.
- Identify and sell new products and market expansion opportunities within each merchant relationship.
- Maximize volume and revenue in accounts by cross and up-selling;
- Develop and maintain an excellent relationship with the client leading them to an amazing experience;
- Respond to client's demands and correctly address the other areas;
- Diligently report on sales pipeline progression within Salesforce.com.
- Close collaboration and partnership with a dive - ISales CoordinatorIWofJun 2020 - Dec 2020 (7 months)Coordinate sales team by managing schedules, filing important documents, and communicating relevant information
Ensure the adequacy of sales-related equipment or material
Respond to complaints from customers and give after-sales support when requested
Store and sort financial and non-financial data in electronic form and present reports
Monitor the team’s progress, identify shortcomings and propose improvements
Assist in the preparation and organizing of promotional material or events
Ensure adherence to laws and policies
Saas service - Sales Account ExecutiveTripadvisorFeb 2020 - Apr 2020 (3 months)- Manage designated pipeline and make outbound calls to our prospects
- Demonstrate the product, negotiate and close new business
- Co-browse with our customers online to demonstrate the value proposition
- Modify customer engagement to overcome objections and win customers; identify solutions to issues and concerns.
- Be capable of engaging with prospects appropriate to their needs and metrics.
- Achieve and exceed agreed sales targets monthly and quarterly on revenue, conversion number of new customers & other related KPIs
- Service management - Sales Account ExecutiveLoggiOct 2018 - Feb 2020 (1 year 5 months)- Responsible for starting commercial operation in the Northeast region of Brazil;
- Build a sales strategy focused on increasing customer performance;
- Established relationship with strategic accounts;
- Manage designated pipeline and make outbound calls to our prospects;
- Demonstrate the product, negotiate and close new business;
- Achieve and exceed agreed sales targets monthly and quarterly on revenue, conversion number of new customers & other related KPIs.
Saas service
Service management - Account ManagerPedidosYaJul 2017 - Aug 2018 (1 year 2 months)- Responsible for developing, retaining, and managing the strategic and commercial relationships of the new verticals.
- Create, cultivate and maintain relationships between business partners while developing strategies to increase revenue for their companies.
- Play the role of PM during the beginnings of business alliances.
- Develop a solid understanding of all aspects of the business model.
- Observe sales behavior to identify strengths, weaknesses, and growth opportunities.
- Make contributions and proposals for the continuous improvement of the guidelines that are proposed to achieve the company's objectives.
- Develop relationships of trust with a portfolio of important clients to ensure
that they - VSupervisorVideiraSep 2015 - Dec 2016 (1 year 4 months)- Responsible for the growth and expansion area in the company;
- Supervise and train staff team;
- Manage client portfolio;
- Plan goals;
- Feed information in the system, generating monthly reports. - ZBusiness ManagerZoe clothingMay 2013 - Aug 2015 (2 years 4 months)
Education
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- Master of Business Administration - MBA, Gestão ComercialFGV Fundação Getulio VargasJan 2018 - Dec 2019 (2 years)
- Especialização, Publicidade e Marketing na Gestao de MarcasUniversidade Federal do Rio Grande do NorteJan 2014 - Dec 2017 (4 years)
- Bachelor of Business Administration (B.B.A, Administração de EmpresasUniversidade Federal do Rio Grande do NorteJan 2009 - Dec 2013 (5 years)