Luiz Augusto Tarasiuk Santos

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IT Manager – DevOps and Middleware

Accenture Brazil

Dec 2023 - Current (2 years 7 months)

Responsible for managing the Cloud DevOps and Middleware technical teams Responsible for managing multi-cloud technical teams(AWS, Azure, GCP) Cost Center management Training tracks definition to keep the team to date with best practices and methodologies Targeting of best practices and standards of action among the Squads Definition of the Staffing and cost estimates for new deals Carrer plan, performance evaluation and team goals Capacity and performance reports for clients. Managed SLAs for 24/7 operations. Allocation and chargeability management Definition of SOW (Statement of work).

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IT Manager – Product Owner

Accenture Brazil

Jul 2021 - Dec 2023 (2 years 6 months)

Responsible for achieving efficiency, on-time delivery, productivity and quality Responsible for the team's operational priorities on a day-to-day basis and for keeping the backlog up to date. Responsible for managing multi-cloud teams(AWS, Azure, GCP) Responsible for team backlog Managed SLAs and KPIs for operations that were 24/7 and provided on-call support. ITSM management for changes, requests, incident, problems, knowledge base, and CMDBs. Searched for opportunities to enhance, automate, decrease incidents and crises, and continuously improve. Creation of executive reports and dashboards for stakeholders.

IT Manager - Cloud Solutions

Lynx

Jan 2021 - Jul 2021 (7 months)

Participated in 24/7 on-calls support Implement and enforce security policies in Public Cloud environments such as Azure and AWS. ITIL and ITSM operations(Service Now) Configuration

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Infrastructure Cloud Specialist

Dedalus Prime

Aug 2019 - Dec 2021 (2 years 5 months)

Participated in 24/7 on-calls support ITSM(Service Now) operations for execution of changes, requests, incident and problem support. Linux System Administration Multi-Cloud envrironment administration(AWS and Azure) Amazon EKS administrator, also implement HPA in EKS environment, Implement and administration AWS environment with EC2, RDS, S3, Route53 VPC, Transit Gateway, Direct Connect, EKS, Systems Manager. Infrastructure as a Code with Terraform.

Luiz Augusto Tarasiuk Santos

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