Luiza Chagas

Luiza Chagas

About

Detail

Customer Support Specialist
Brazil
Contact Luiza regarding: 
work
Full-time jobs
Starting at USD1k/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Zoho
    Customer Support Specialist CRM
    Zoho
    Apr 2023 - Jul 2025 (2 years 4 months)
    Full Remote
    Expert international technical support for Zoho One products, with a focus on CRM and Workspace. Cross-system integration and API usage. Multi-channel customer correspondence and log analysis. Troubleshooting and integrated worldwide ecosystem. Career development and database expertise.
  • Loadsmart
    Customer Support Analyst
    Loadsmart
    Jul 2022 - Mar 2023 (9 months)
    Technical & Strategic Support for Carriers. Troubleshooting, Customer Ongoing, Logs Analysis, API Handling, and Account Management; Multichannel and Multilingual Support Systems: Zendesk, Salesforce, Jira, Trello, LogRocket, and Intranet. Knowledge Base Maintenance and Creation: Writing and Reviewing Articles for Help Center. Data elaboration and analysis. Information management and organization.
  • RD Station
    Customer Support Analyst
    RD Station
    Feb 2021 - Jul 2022 (1 year 6 months)
    Technical and consultative support to RD Station Marketing and CRM. Multichannel service to customers in Brazil and LATAM, focusing on the Mexico and Colombia markets. Log research, API and systems integrations. Customer Support via chat, email, ticket and calls. Connection between different sectors and support levels. Internal and external knowledge
    base review and creation. Customer support systems required: Zendesk, SalesForce, Jira, Trello, G-Suite and Intranet.
  • P
    Partner Support Analyst
    Peixe Urbano&Groupon
    Jul 2018 - Feb 2021 (2 years 8 months)
    2 years and 9 months
    Partner Support Analyst
    Jul 2018 - Feb 2021 (2 years and 5 months) Multichannel partner support LATAM. Account Management. Risk analysis for Data Protection. B2B service analyst. Key Account. Data reading and Maintenance. Consultative and strategic support. Troubleshooting and bug prevention. Knowledge base creation. Financial and channel support. B2C Customer Experience and Business Strategy. Multichannel meetings and support. Account Management. Training of new employees and worker retraining. Management analysis.
  • Asksuite
    Customer Success Trainee
    Asksuite
    Feb 2018 - Jul 2018 (6 months)
    Artificial Intelligence. Natural language feed from the chatbot. Customer portfolio management. Organization of CS area flowcharts and staffing.
  • Universidade do Estado de Santa Catarina
    Scientific Researcher
    Universidade do Estado de Santa Catarina
    Jan 2017 - Nov 2017 (11 months)
    Science, Research and Development activities in projects, production of scientific articles and collaboration in the field of Information Science. Projects for artificial intelligence and machine learning.
    Localiza Hertz
  • A
    Commercial Administrative Assistant
    Activa Formaturas (Blu Foto & Vídeo)
    Aug 2016 - Feb 2018 (1 year 7 months)
    Contract maintenance, database updating, Big Data manipulation, and Sales Control.
  • B
    Bilingual Assistant
    Mar 2012 - Oct 2014 (2 years 8 months)
    Support and customer service in English and Spanish. Contract maintenance and prospecting. Fleet management. New collaborators Training. Data analysis and management.
Education verified_user 0% verified
  • S
    Master of Library and Information Science
    SANTA CATARINA STATE UNIVERSITY
    Jan 2017 - Jan 2021 (4 years 1 month)