L

Luis Yepes

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Customer Service
Medellín, Antioquia, Colombia

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Résumé

Jobs verified_user 0% verified
  • S
    Accounts Payable Representative
    Securitas Technology Corporation
    Nov 2023 - Current (2 years 9 months)
    • Processes high-volume invoice pipeline using Solomon ERP and Freshdesk • Coordinates batch-close deadlines and reminders for a 17-person invoice processing team (batch F) • Designed and built ParseRo, an internal automation system covering the full AP pipeline • Participated in cross-functional review sessions with IT management and area Vice Presidents
  • Los Patios Hostel
    Revenue Management Assistant
    Los Patios Hostel
    Oct 2022 - May 2023 (8 months)
    • Analyzed revenue data and identified pricing and occupancy trends for a boutique hostel • Managed yield strategies, demand forecasting, and competitor benchmarking • Prepared performance reports for management
  • L
    Hostel Receptionist
    Los Patios Enso Hostel Palm Tree Hostel
    Jan 2015 - Oct 2022 (7 years 10 months)
    • Managed full check-in/check-out operations, reservations, and guest relations across multiple properties • Handled cash and card transactions, billing adjustments, and refunds • Coordinated with housekeeping, maintenance, and revenue departments
Education verified_user 0% verified
  • Instituto Tecnológico Metropolitano
    Music Production
    Instituto Tecnológico Metropolitano
    Jan 2016 - Current (10 years 7 months)
  • I
    High School with Visual Arts Emphasis
    INEM JOSE FELIX DE RESTREPO
    Jan 2006 - Jan 2014 (8 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • I
    PASPO — Hospitality Check-in Automation
    Independent project
    Jan 2025
    Conceptual design for a PMS-agnostic web application for short-term rental properties. Captures guest document images (passport, cédula, ID), extracts structured data via OCR/AI, and injects it into the assigned room via the property’s PMS API. Architecture designed to support multiple platforms (Cloudbeds, Beds24, Little Hotelier, Opera). Informed by 7+ years of direct front desk experience across three hostel properties.
  • S
    ParseRo — Invoice Processing Automation System
    Securitas Technology
    Jan 2024 - Current (2 years 7 months)
    Internally developed automation system that condenses the complete AP workflow — from PDF extraction to SAP invoice entry — into a unified command pipeline. Demonstrated to IT management and area Vice Presidents. • PowerShell + Power Automate cloud flows with HTTP triggers and SAS authentication • AI Builder OCR for structured field extraction from invoice PDFs (number, PO, amounts, dates, vendor, line items) • AutoHotkey GUI (WebView2-embedded) for guided operator workflow • SAP GUI Scripting for automated MIRO entry and PO lookup (ME23N/ME22N) • Freshdesk REST API integration for ticket management and property automation • Vault-based credential management pattern; zero hardcoded secrets