Luis Larez Sanabria
About
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Program Manager
Bogota, Colombia
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work
Full-time jobs
Starting at
USD3.5k/month
Résumé
Jobs
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Knowledge Management Lead public Remote experienceCINC SystemsNov 2025 - Apr 2026 (6 months)• Architected an AI-ready Knowledge Management platform across 4 product lines (27 product teams) and 2 service domains (~5 teams), structuring documentation for downstream LLM-based retrieval and internal AI agent consumption.
• Designed a hierarchical information architecture (product lines → teams → assets), eliminating duplicated and obsolete documentation through structured triage and cleanup, and establishing single sources of truth for engineering, product, and service ops.
• Reduced engineer and VP-level executive onboarding from ~2 weeks to under 1 week, enabling faster ramp-up into products, initiatives, and organizational structure.
• Stood up a 24/7 incident management program by integrating Datadog with MS Teams,- IT Project ManagerCINC SystemsMar 2025 - Dec 2025 (10 months)• Led early-stage delivery of CephAI+, CINC's AI product initiative, translating ambiguous executive vision into technical scope, sequencing, and a delivery roadmap aligned with strategic business objectives.
• Directed two revenue-critical .NET Core migrations of legacy systems, mitigating operational risk, ensuring business continuity, and reducing tech debt across customer-facing platforms.
• Coordinated FinTech integrations across engineering teams: banking systems (Huntington) and payment gateways (Payabli, TresRe), unblocking product expansion goals on schedule.
• Optimized SAFe/Scrum delivery cadence and rebuilt the Salesforce-to-Jira ticketing workflow, increasing cross-functional team velocity and improving DORA metr - Program Manager LatamUbiquiti incJun 2024 - Sep 2024 (4 months)• Closed a $1M+ enterprise deal in LATAM as part of a strategic consulting engagement, contributing to a ~30% improvement in regional performance metrics and exceeding annual targets.
• Designed Go-To-Market incentive programs (SPIFFs, reward systems) for LATAM distributors, accelerating market penetration of new product lines across multiple countries.
• Provided hands-on technical guidance on infrastructure deployments and partner enablement, leveraging deep network engineering knowledge (VPN, proxies, security cameras, network traffic filtering). - RPA Project ManagerQuetzal international servicesFeb 2024 - Jun 2024 (5 months)• Led a $25K UIPath RPA implementation automating end-to-end legal document processing, reducing turnaround from days to hours and significantly increasing operational throughput.
• Re-engineered manual processes for automation, reducing operational headcount from 15 to 2 QA specialists and lowering monthly OPEX by ~80%.
• Architected a compliance bot that dynamically parsed US state-level files and synchronized criminal records into Salesforce, delivered via Agile/SCRUM phased releases. - Project Manager - Service DeliveryBroadvoiceFeb 2023 - Jan 2025 (2 years)• Owned end-to-end delivery of SaaS, VoIP, and complex IVR services for enterprise customers, leveraging Salesforce and Bandwidth to accelerate time-to-activation and ensure predictable, scalable rollout.
• Configured custom billing and payment models in Rev.io and led rigorous risk assessments on enterprise contracts, strengthening fraud prevention and revenue compliance posture.
• Automated activation workflows with UIPath and Power Automate, eliminating bottlenecks that were driving manual errors and delivery delays. - Project SpecialistCiscoJan 2022 - Feb 2023 (1 year 2 months)• Managed 10+ concurrent high-severity escalations for enterprise clients, reducing resolution timelines from weeks to days through structured engineering resource allocation and daily progress tracking.
• Coordinated cross-functional engineering and executive teams during global incident response, mitigating business downtime for strategic accounts. - Lifecycle Program ManagerCiscoJun 2021 - Jan 2022 (8 months)• Directed end-to-end activation of SNTC service contracts for enterprise lifecycle programs, deploying network collectors and proactively closing entitlement gaps.
- Project Manager - Quality AssuranceSitelFeb 2020 - May 2021 (1 year 4 months)• Built the QA framework for the Realtor.com program, defining operational metrics and continuous improvement initiatives that elevated service reliability and CSAT.
Education
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- SAFe Certified AI Product Owner / Product ManagerScaled Agile IncApr 2026
- AI For Product DiscoveryScrum AllianceApr 2026
- Google Project ManagementGoogleJun 2022 - Jan 2023 (8 months)
- Business Administration, Business Administration and Management, GeneralUniversidad de PalermoJan 2018 - Dec 2023 (6 years)
- Idiomas ModernosUniversidad Centro Occidental Lisandro AlvaradoJul 2017 - Sep 2019 (2 years 3 months)