Luis Orlando Quezada Otaño

Senior Operations Supervisor

XtendOps

Mar 2025 - Current (1 year 4 months)

Senior Sales Supervisor leading high-performing sales teams, exceeding revenue targets, and driving customer acquisition. Expertise in team coaching, sales strategy execution, performance tracking, and KPI management. Proficient in CRM tools like Salesforce and HubSpot, with a strong background in B2B/B2C sales, pipeline development, and cross-selling techniques. Skilled in motivational leadership, conflict resolution, and training for continuous improvement.

Sales Operations Manager

Advensus

Jul 2024 - Mar 2025 (9 months)

Sales Operations Manager supporting sales teams through data-driven strategy, CRM optimization, and revenue operations. Proven track record in sales forecasting, pipeline management, performance analytics, and process automation. Skilled in Salesforce, HubSpot, Excel, and BI tools like Tableau and Power BI. Strong background in cross-functional collaboration, territory planning, quota setting, and sales enablement. Focused on driving operational efficiency and accelerating sales growth.

Operations Manager

Teleperformance

Feb 2022 - Jun 2024 (2 years 5 months)

Results-driven Operations leading cross-functional teams, optimizing business processes, and driving operational efficiency. Expertise in strategic planning, KPI analysis, budget management, and continuous improvement methodologies (Lean, Six Sigma). Skilled in workforce management, SLA compliance, vendor coordination, and customer experience enhancement. Proficient in tools such as Excel, Power BI, Salesforce, and ERP systems. Strong leadership and decision-making abilities in fast paced environments.

r

rations Supervisor

Call Center Supervisor in team leadership, performance management, and customer service excellence. Proven ability to meet KPIs, improve call center metrics, and implement quality assurance standards. Skilled in workforce management (WFM), coaching, conflict resolution, and CRM tools such as Salesforce and Zendesk. Strong background in handling high-volume inbound/outbound operations, scheduling, and process optimization.

Luis Orlando Quezada Otaño

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