Luis Omar Tinajero Dominguez

Customer Service Representative

Intugo

Oct 2021 - Current (4 years 10 months)

Customer and user support, knowledge of various CRMs such as Salesforce and Kustomer; VoIP: Five9 and Spectrum; EMR: Compulink and ModMed. High standards of service quality. My focus is on resolving problems promptly and efficiently, providing quality support that meets customer needs. My experience includes serving US clients, with skills such as empathy, active listening, and effective communication, achieving a 90% Customer Satisfaction (CSAT). My proactive and results-oriented approach ensures effective customer service management in any context.

Business Director

BLEN

Jan 2020 - Jun 2021 (1 year 6 months)

• Recruited and developed a team of 4 managers, achieving an average monthly sales of 65,000 mex pesos through direct catalog sales. • Created content for social media and executed digital marketing campaigns. • Increased the number of recruited managers by 25%, leading the planning of promotional events and activities in the region.

Freelance Virtual Assistant

freelance

Jul 2018 - Dec 2020 (2 years 6 months)

• Strategy and Planning: Define social media objectives, identify the most appropriate platforms, establish a content strategy, and create an editorial calendar (Facebook) • Content Creation and Management: Produce original content (text, images, videos, etc.) tailored to each platform, publish at the appropriate time, and manage comments and message (Adobe illustrator, Canva, Filmora, Window Movie Maker) • Community Engagement: Answer questions, resolve concerns, encourage participation, build relationships with followers, and create a sense of community. • Calendar and email management (Google Workspace at that time) phone communications, data entry, travel arrangements, and billings. • Social Media Advertising: Create and manage advertis

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Marketing and Public Relations Assistant

Equipos y Motores Europeos SA de CV – Perkins México

Sep 2015 - Jun 2018 (2 years 10 months)

I implemented a communication strategy that unified the distributor network, resulting in a 15% increase in annual sales per distributor. I collaborated on the creation and execution of marketing campaigns (social media, email, print, and digital), conducted market research and analyzed trends to improve marketing strategies, managed social media accounts and created content to connect with the target audience and coordinated promotional events and product launches. Managed digital and B2B marketing projects, including planning national events and trade shows, and optimized digital and social media content, enhancing brand image within the distribution network. Managed email correspondence, scheduled meetings, and arranged calendars and tra

Luis Omar Tinajero Dominguez

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